Exciting news: Widewail has been endorsed by BMW and MINI as part of their Certified Social Media & Reputation Management program.
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If your business is concerned about online reputation management, it’s important to understand what review gating is and why you should avoid it.
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Online engagement, a continuous and open conversation between a business and its patrons, is a vital tool for learning about customers, serving them well, and earning their business.
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Staying engaged online means more than treating current patrons with respect, it plays a huge role in your customer acquisition strategy.
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The Widewail team has spent the last seven months engaging with online reviewers across the country. With 10,000 responses under our belt, Founder/CEO Matt Murray has a few things to say.
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While new customers will always be important, the immense value of loyal customers must not be forgotten. Widewail has compiled five reasons why customer loyalty is vital to your business.
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Some negative Google reviews go too far. Learn when and how to report them in this article.
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If you’re a small business owner eager to see a positive change in 2019, now is the time to prepare. Read our five resolutions that every small business owner should make this January to ensure a great New Year.
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There are two situations that necessitate deleting Facebook reviews, now called recommendations, that you need to know.
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Data has shown that online reviews are the most important local SEO ranking factor. Take control of your online reputation and get to know your review sites.
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Widewail’s mission is to help small businesses efficiently monitor and respond to online reviews, scaling customer service. That’s why we celebrate #SmallBusinessSaturday!
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Customer service has moved beyond the confines of a brick and mortar store. Small businesses have the power to compensate for this change, and even use it to their advantage.
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Check out the three signs that your business needs online review monitoring and response service. Do any of them apply to you?
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Starting Widewail is both the realization of a dream and the most daunting task I’ve ever faced. Proof that our service works is starting to show itself and it’s absolutely exhilarating.
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Negative reviews can feel like a bummer, but with the right reputation management service they can be used to improve your business.
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There is a new player on the SEO block for local businesses hidden in plain site on your Google My Business page: customer reviews.
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