Star ratings hid it. Topic-level review data didn't: FTC warning-letter dealers ran far hotter on pricing, financing, and advertising complaints in Q1 2026.
A 30/60/90 plan for new GMs to turn a neglected dealership reputation into a management instrument in one quarter. Assess, stabilize, and build a lasting system.
Mazda is betting its 500K sales goal on the dealership, not price. See what Q1 2026 Google reviews from 490 rooftops reveal about the wager — and what's next.
Mitsubishi's Reputation Healthscore improved significantly as it restructured its dealer network, but underlying customer complaints reveal a more complex story.
Explore the widening gap in customer experience between EV and gas buyers, revealing critical insights on communication and knowledge in dealership workflows.
Discover how dealerships can combat fraud and improve customer trust by enhancing review volume and monitoring feedback effectively. Learn essential strategies now.
Stuck at a handful of Google reviews a month? The problem isn't effort — it's memory. Here's how dealerships make review volume predictable and use it to manage the store.
Discover how Van Horn Auto Group excels in used car sales by enhancing customer trust, combating fraud, and effectively managing feedback. Learn key strategies now.
Carvana bought seven physical dealerships. Review data shows sales are thriving, but service lane complaints and post-sale communication have collapsed.
Explore how Carvana's acquisition of dealerships affects customer communication and service experiences, revealing strengths in sales but weaknesses in service management.
