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Review Response

The Cost of Ignoring Online Reviews

9 min read | February 24, 2025

Ignoring customer reviews? You're losing money and hurting your reputation. Learn how to turn feedback into a growth opportunity for your business.

Kyle Gagnon Kyle Gagnon

Review Generation

How SMS Can Improve Customer Satisfaction at Your Dealership

8 min read | February 20, 2025

Boost customer satisfaction at your dealership with SMS outreach. Discover how real-time feedback, personalized messages, and strategic timing can enhance customer engagement...

Nick Ciufo Nick Ciufo

Review Response

Should You Respond to Fake Reviews?

10 min read | February 18, 2025

How to spot, respond to, and manage inauthentic reviews for your local business.

Ellie Guyon Review Response Specialist

Automotive

Automotive Survey Design 101: Pitfalls Dealerships Must Avoid

6 min read | February 13, 2025

Learn how professional survey design eliminates biases, boosts response rates, and provides insights to improve your dealership's customer experience.

Emily Keenan Content Marketing Specialist

Local Marketing

How to Nest Department Listings on Google My Business

9 min read | February 10, 2025

In this article, we will discuss which nesting options your business qualifies for, how to create additional pages and the benefits of doing so.

Jane Garfinkel Product Manager

Artificial Intelligence

The Evolution of Feedback: From Anecdotes to AI-Driven Insights

6 min read | February 4, 2025

Explore how AI revolutionizes customer feedback analysis, from traditional methods to real-time insights that drive growth.

Nick Ciufo Nick Ciufo

Automotive

Why We Built Pulse: A Private Survey Solution for Dealerships

10 min read | January 25, 2025

Get a close up look at why Widewail built Pulse, software for surveying customers that's fast, easy, and integrated with Widewail's review platforms, built for dealers.

Matt Murray Founder & CEO

Reputation Management

AI Customer Intelligence: A Complete Guide to Understanding Your Customers

10 min read | January 24, 2025

Learn how to leverage AI tools for deeper customer insights. Discover practical strategies for using artificial intelligence to better understand and serve your customers.

Ellie Guyon Review Response Specialist

Reputation Management

Why Benchmark? A Data-Driven Approach to Reputation Management

6 min read | January 23, 2025

Learn how AI industry benchmarking drives reputation management success. Discover key metrics, competitive analysis, and strategies for outperforming competitors.

Emily Keenan Content Marketing Specialist

Reputation Management

Master Auto Service Follow-Up Surveys to Boost Customer Satisfaction

7 min read | January 16, 2025

How to create and implement effective post-service surveys that drive meaningful improvements in your auto repair operations.

Nick Ciufo Nick Ciufo

Reputation Management

Customer Experience Measurement: Why Reviews are Your Most Valuable Metric

8 min read | January 15, 2025

Learn how reviews can revolutionize your CX strategy and offer more practical solutions for tracking customer satisfaction in the Automotive Industry.

Emily Keenan Content Marketing Specialist

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