Your Customers Want You to Text Them. Really.

One question on every business owner’s mind is how to best reach their customers. Mailers, social media posts, email campaigns, radio advertisements, and live chat boxes are all accepted modes of...

7 Ways to Bring Authenticity to Your Review Response

Here at Widewail we have always believed in the power of review response. More than that, we’ve stressed the importance of responding to reviews in a genuine, human way. Doing so increases your...

15 Lessons After Responding to 150,000 Online Reviews

Hey all, this is Jane.

Automotive Customer Service Trends in the Age of Coronavirus

Change is upon us. Since March, Forty-six percent of consumers are spending an additional four hours a day on their phones, and localized, auto-industry-specific searches are up 22% in the last...

No Response Is a Response: The Hard Truth About Ignoring Your Customers

If you wished someone a good morning and they ignored you, you would be offended. Why? For one, it’s rude. And in a way, no response is a response. By not returning your greeting, that person is...

Google My Business During COVID-19: What's Changed

By Jane Garfinkel - Review Response Specialist

Negative Reviews? 5 Things Not To Do

By Jane Garfinkel - Review Response Specialist

How to Set Up Google Alerts (And Why You Should)

By Jane Garfinkel - Review Response Specialist

How to Remove Fake Google Reviews

Fake Google reviews are incredibly frustrating. Especially because you, as a savvy business owner, are well aware of the increasing importance of your online reputation. You monitor and respond to...

5 Reasons Why Employee Engagement Matters

By Jane Garfinkel - Review Response Specialist

8 Surprisingly Effective Online Reputation Management Tips

By Jane Garfinkel - Review Response Specialist

Why Local Businesses Need Social Engagement

By Jane Garfinkel - Review Response Specialist