What's New In Widewail

General

• Contact information: View Widewail's support phone number in the app by hovering over the “i” icon on the left hand side. 

Engage and Engage Plus

• Notification preferences for spam alert emails: Under “Review Response Notifications” within the Settings pop-up, turn spam alert emails on or off. 

Invite and Invite Video

• Entrata move-in events: For businesses that use Entrata, set up campaigns to automatically send Invites when tenants move in.
• Correct copy under Delivery rules: The Configure Leads page within the View Campaign pop-up accurately reflects delivery rules.
• Property management report categories: The report categories for property management customers are now in an order which now reflects a resident’s journey. 

General

• New integrations: Square and ProResponse.

Engage and Engage Plus

• New review notifications: Now available for all customers, receive alerts by email for each new review you receive.

Engage and Engage Plus

• DealerRater for non-Engage users: From the review feed, click “Save & Publish” on a DealerRater review to open the reply page. This previously opened the general review list. 
• Monthly CSV report tagset update: View data pertaining to your location’s tagset within the Monthly Sentiment and Monthly Site Rating reports.
• Tag recipients in messages: From the review feed, send a message to the Widewail team and tag another Widewail user within the message to notify them by email.
• Updated Review Feed reply section: Draft, approve, and publish individual responses to reviews from the Review Feed.
• Reports correction: For reports with a selected date range of one day, “Daily” used to be an option for time intervals. Now only “Hourly” is shown.
• Updated notification preference labels: Email labels under Notification Settings have been updated to match the names of the emails.  

Engage and Engage Plus

• First reply notifications: Receive emails after Widewail responds to your first positive and negative reviews. 
• Updated messaging thread: On both the Approval Page and Review Search Feed, communicate with the Widewail team through the updated messaging thread. 
• User-less self-service site linking: Perform self-serve onboarding even if you do not have a Widewail login. To gain access to this option, an agency administrator will provide a unique URL. 

Invite

• Representative column: On the Review Search Feed CSV report, view whether reviews have been linked with an Invite interaction and the corresponding representative.
• Campaign filtering on Invite Performance Report: Filter the Invite Performance Report by campaign to see how many review requests were sent per campaign, how many review requests were opened per campaign, and other “per campaign” metrics.
• Service Fusion: For businesses that use Service Fusion as their service management software, set “Invoiced - Paid in Full” as a trigger for Invite campaigns.

Invite

• New integration: RentManager.
• Invite list: To view all invites sent through a specific campaign, filter the invite list by campaign name.

General

• Contact managers: As a Contact Manager, delete contacts associated with your account.

Engage and Engage Plus

• New review notification: For Engage customers, receive alerts by email for each new review you receive. If you would like a list of reviews in your inbox, you can be notified every time our team responds to a review or pushes a response to the Approval status. 
• New review notification preferences: Choose the specific types of reviews for which you want to receive emails. For example, only receive emails regarding 1-star reviews. 

General

• Track Widewail user: Track the last time a user was in Widewail. For all Agency Admins, you can view the last login time of a contact on the Edit Contact screen as well as the Contact List. This information can help ensure that employees are actively using Widewail, sending Invites, and publishing review responses.

Engage and Engage Plus

• Explore Review Volume Report by Rating: Within the Review Performance Report, explore the volume report by rating. View how many of each star rating you received over a selected timeframe. 
• Self-Service Onboarding: Added all current self-service customers to the new and improved flow.
• Digest Numbers: Fixed an issue where 4-star reviews were being excluded in the total positive review count for Daily and Weekly Digests. 

Invite

• Appfolio Events: Enable Move-in, Move-out, and Maintenance events as Invite triggers. As a default, all three triggers will be enabled, and current links have been backfilled to enable Move-In.
• Messaging Service Status Updates: Receive timely updates from the message service regarding message delivery. Invites’ statuses and delivery methods are automatically updated as needed.

Engage and Engage Plus

• Translation tool: View the translation of non-English reviews and responses right below the original content.
• Daily digest email: For group-level users, receive a daily list of all locations with outstanding approvals.
• The Widewail Data Syndication API: Access read-only information about reviews. Track incoming reviews, collect information for analytics or monitor review volume over time. 
• Linked Sites Table: For self-serve onboarding, view which sites are linked along with their status.

Invite

• New integrations: Apartments.com, ApartmentRatings.com and AppFolio. 
• Invite Leads List: View status date, status message, and campaign information. 
• Report export option: Use the CSV Export button to export the Invite report which shows the number of sent Invites per sender/representative.
• Landing page improvements: Button size and default icons for custom sites on the Invite landing page are more consistent.  
• Archived campaign fix: Resolved issue where invitations could be sent for archived campaigns. Users are no longer allowed to upload against archived campaigns.

Invite Video

• Updated video testimonial thumbnails: View Location Name and Campaign Name within the video thumbnail. 
• Video notification preferences: Turn off video notifications or add a contact notification preference. The default is to leave notifications on.
• Video gallery fix: Resolved an issue where links to the video gallery would occasionally not load.  

General

• Improved reporting: GBP Performance Charts no longer display incomplete data, regardless of the date range selected in the date selector.