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Collect Reviews with Square + Widewail

Serious about generating new review content? Then bring best-in-class review generation to your point-of-sale workflow by integrating with Widewail's Invite software.

Automatically send SMS review requests using customer data available in your Square point-of-sale system. With built-in personalization and a mobile-first experience, Widewail makes it easy for more of your customers to post reviews online. With Widewail's tried and tested marketing tools and analytics, you can do more to grow your business with an optimized reputation management strategy.

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How it Works

Seamless Integration. Simple Automation.

Square Automation Flow

Automate + Personalize

With Automation, Taking Your Reputation to the Next Level is Easy

Asking customers for reviews one-by-one can be challenging and time-consuming. Take it off your plate entirely with Widewail's automated review request software. 

Set triggers from your POS, like after a sale transaction is completed, and Widewail Invite will automatically send every customer a personalized SMS with a link to easily leave your business a review. Additionally, bulk upload customer lists or send individual requests manually from the Widewail app.

Square Integration Video


Arm Your Marketing Team With a Library of User-Generated Video Testimonials 

With Invite Video, easily send requests for video testimonials. From the SMS link, your customers can record a video right on their phone, sign a consent form for you to use the video in your marketing assets, and submit it all in just a few steps.

Tailor the video prompt to get exactly the content you need for your next marketing campaign.

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Customize Specific Campaigns to Reach Your Reputation Management Goals

For advanced reputation management, Invite allows configuration of separate campaigns to address your marketing initiatives. Adjust trigger points, target audiences, SMS messaging, and destination review sites. 

Get the right messaging from the right customers onto the right sites – now they’re doing the marketing for you. 

Square Invite Reporting


Gain Insights from a Centralized Reporting Dashboard 

Widewail’s reporting dashboard allows you to analyze the health of your reviews across the web. High-level metrics show you how many review requests are being sent and how many reviews are coming in on each review site.

If you’re running multiple campaigns, see which ones are performing better. If you’ve got multiple locations, check their individual metrics and compare them against each other. Follow trends in average rating to identify what operational changes can be made to improve customer experience. 

Results in the Reviews. Right Away.

SALON code_style_club__logo-2 573 %

Review volume increase in first 60 days on Invite

"The power of Invite was more than evident by the end of the first week. It's intuitive to manage, has great branding / customization features and is easy for our clientele to use and understand. Invite just works."

Jenny Carlson
Owner, Code Style Club
BREWERY Jacks_Abby_Grey Homepage (100px) 86 %

Decrease in negative sentiment after frist 90 days

“The improvements associated with Invite and Engage have been undeniable since their respective launches. We have been blown away by the numbers for both. We have a better pulse on our service and can provide a better experience for everyone.”

Rob Day
Sr. Director of Marketing, Jack's Abby Brewing
Spa skin spa logo-1 56

Average reviews collected per month across 8-location group

"The ease of [Widewail’s] SMS technology instantly improved our response rate for clients to leave a review. The integration has allowed us to analyze data in real-time and observe trends across multiple cities, quickly identifying areas needing improvement, as well as areas our team was excelling in."

Katie Werbowski
Director of Brand Strategy and Development, Skin Spa New York