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Posts by Emily Keenan

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About the Author

Originally from Scarborough, Maine, I moved to Vermont this past summer after graduating from St. Lawrence University, where I received my BA in English and Spanish. I have always been interested in writing and communication, which is what initially drew me to the Review Response Specialist position at Widewail. In my spare time, I can be found reading, playing electric guitar, or strolling/biking around one of Burlington’s many scenic trails. I always welcome the opportunity to talk about my work, and invite anyone with questions or comments to reach out or connect with me on LinkedIn.

Unlocking the Best Video Review Secrets

10 min read | October 2, 2023
How to successfully collect video reviews. These strategies will help you gather authentic and persuasive testimonials for your brand.
Emily Keenan Review Response Specialist

30 Best Ways to Use and Share Your Google Review Link

17 min read | September 5, 2023
Creative places to share your Google review link to ask all of your customers for reviews, increase positive volume and improve your online reputation.
Emily Keenan Review Response Specialist

16 Best Free Marketing Newsletters in 2023

17 min read | August 30, 2023
16 of the best free newsletters we recommend local marketers and business owners subscribe to for great marketing ideas delivered regularly to your inbox.
Emily Keenan Review Response Specialist

Business Listings Management: Safeguarding your Business from Risks and Scams

6 min read | August 14, 2023
Effective business listings management goes beyond just online visibility - it can also serve as a crucial component of your business’s risk management strategy.
Emily Keenan Review Response Specialist

Reasons why you are losing Google reviews - and what to do about it

12 min read | August 10, 2023
There are a number of reasons Google reviews may suddenly disappear from your Google Business Profile. Here are a few along with ways to get them back.
Emily Keenan Review Response Specialist

The Most Common Negative Reviews For Auto Dealerships and How to Handle Them

11 min read | August 4, 2023
Explore effective strategies for responding to common negative reviews within the auto world, turning challenges into opportunities for growth and improvement. Here are the...
Emily Keenan Review Response Specialist

How to Build Your Online Reputation for Lease-ups

10 min read | June 23, 2023
With these five tips, learn how to market and manage the online reputation of a new multifamily lease-up property.
Emily Keenan Review Response Specialist

5 Examples of Customer Video Testimonials Being Used Online

12 min read | June 9, 2023
To highlight the power of Invite Video, we're showcasing a handful of examples of video testimonials used on our customer's Facebook pages, websites and more.
Emily Keenan Review Response Specialist

How to Use Reviews to Manage Your Business More Effectively

7 min read | May 25, 2023
Use reviews to identify operational opportunities and manage teams more effectively. With robust reporting metrics, it's easy to do so.
Emily Keenan Review Response Specialist

Is AI/ChatGPT Capable of Customer Review Response?

9 min read | May 10, 2023
Can the latest AI developments respond to reviews for your business? Here are some benefits, Google guidelines and limitations of AI for review management.
Emily Keenan Review Response Specialist

Why Review Recency Is Important and How to Maintain It

9 min read | April 12, 2023
Consumers especially trust reviews that are written in the past two weeks. That's why your business should prioritize review recency in your review generation strategy.
Emily Keenan Review Response Specialist

After Getting More Reviews With Widewail's Square Integration, It’s Time to Respond to Them 

11 min read | March 29, 2023
Tips and tricks to responding to reviews generated via Widewail's Square Integration
Emily Keenan Review Response Specialist

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