With detailed reputation reporting, natural language processing and Widewail AI-Assist, learn why, when and where your customers are satisfied.
With natural language processing (NLP) and Widewail AI-Assist you can turn thousands of free-text reviews into digestible, clear insights that help you better understand your customers.
Built for both the single-location operator and the group-level executive. Compare performance across locations in a single dashboard.
See the sentiment analysis for your most-talked-about topics.
Track review volume by department, site and rating. Monitor review request conversion performance. Filter, tag and export review content for all of your review sites in one feed.
Quickly see which team members are delivering 5-star service. Representative data associated with review requests are tracked through to the review, giving you a full and reliable picture of the service provided by each member of your team.
In addition to programmatically tagged reviews, Widewail’s Managed Services Team helps to manually tag reviews to ensure detailed and accurate reporting.
