Frequently asked Question

“Does Widewail integrate with my technology? What are the automation options?

Our solutions are designed to enhance your current workflows, not disrupt them. At Widewail, we understand that seamless integration with your existing software systems is crucial. We offer a range of integration options to ensure our services work in harmony with your current setup, particularly in terms of DMS, PMS and POS setups.

"The platform in person and in practice is even better than what we expected when going through the process of looking at it as a potential tool for our business."

Director of Customer Experience

BH Management

Step 1: Ensure Seamless Integration

Integrating a new solution can be a daunting prospect. That's why we've designed our process to be as smooth and collaborative as possible, ensuring that Widewail fits seamlessly into your current workflows and systems.

Discovery and Planning We begin with a detailed assessment of your current systems and workflows, then our tech team works closely with your IT department to plan and execute the integration.

Customization Workshop We conduct a workshop, which includes all relevant departments, to understand your specific needs and design custom solutions.

Testing, Training, and Onboarding Rigorous testing ensures all integrations and automations work flawlessly, followed by comprehensive training for your team on using the new integrated system.

Step 2: Integrate With Existing Software

Widewail is a solution that seamlessly integrates with your existing tech ecosystem, automates key processes to save time and reduce errors - all customized to your unique business needs and workflows.

DMS/PMS Integration Widewail's established partnerships with major DMS and PMS providers in the automotive and multifamily industries allow for a seamless data exchange to ensure transactional details are accurately reflected in our review processes.

API Access Our flexible API allows for custom integrations with a wide range of software systems, enabling you to connect Widewail with your established technical requirements.

CRM Integration We can integrate with popular CRM systems to ensure that all interactions and review data are captured and accessible within your primary customer database.

Step 3: Gain Efficiency Through Automation

Our intelligent automation capabilities are designed to simplify your workflow, reduce manual tasks and ensure your team can focus on what matters most - delivering exceptional customer experiences.

Automated Review Requests Our Invite solution can automatically trigger review requests based on specific events in your DMS/PMS, such as a vehicle purchase, service completion, or lease signing.

Smart Routing Reviews can be automatically sent to the appropriate department, location or individual for response, ensuring timely engagement routed to solve problems, fast.

Automated Reporting Custom briefs can be automatically generated and sent to designated team members on a schedule that suits your needs and reporting schedule.

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How Does Widewail Handle Onboarding and Support?

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