- Trust Marketing Platform
Turn customer reviews into your competitive advantage
How It Works
With Widewail's comprehensive CRM/POS integrations sending review requests automatically is as simple as connecting your customer data flow to Widewail and letting technology take care of the rest.
>> Koons Automotive Group sent 67,820 SMS review requests in its first 90 days using Invite. Result? 633% review volume growth.
Sale complete? Send review. Resident tour complete? Send review. Sync trigger events you're team is already using in your CRM to trigger review requests. Additionally, bulk upload customer lists or send individual requests manually from the Widewail app.
>> By adding requests after a community tour, property management clients increased review opportunities by 60%.
Design your Invite Campaigns to collect the customer feedback you need for your latest marketing objectives. Each campaign can have unique target audiences, trigger states, timing, messaging, review sites, and expiration dates.
>> Tailoring the messaging in your SMS or email review request can ask customers to discuss the exact topics you want them to highlight in their reviews within a particular campaign.
Widewail compiles a centralized dashboard to keep track of your review generation performance. Every location can see high-level metrics like how many review requests are being sent, how many are clicked, how many are submitted and more for any timeframe. From there, dig deeper into review performance on each review site and profit center. Manage multiple locations? Zoom in on one or run comparisons across the entire group.
>> Using the Invite report, Code Style Club (salon) was able to identify an impressive 34% review invite to review conversion rate.
Average rating of reviews generated for 8 beauty locations
Brewery increases review volume in first 90 days using Invite