Discover how dealerships can combat fraud and improve customer trust by enhancing review volume and monitoring feedback effectively. Learn essential strategies now.
Stuck at a handful of Google reviews a month? The problem isn't effort — it's memory. Here's how dealerships make review volume predictable and use it to manage the store.
Discover how Van Horn Auto Group excels in used car sales by enhancing customer trust, combating fraud, and effectively managing feedback. Learn key strategies now.
Carvana bought seven physical dealerships. Review data shows sales are thriving, but service lane complaints and post-sale communication have collapsed.
Explore how Carvana's acquisition of dealerships affects customer communication and service experiences, revealing strengths in sales but weaknesses in service management.
Google updated its Maps User Generated Content Policy, expanding review rules to cover staff solicitation behavior and on-site pressure. Here's what changed and how to stay...
Affordability isn't a national story; it's a local one. Discover why the most affordable U.S. region has the angriest customers, and get the regional playbook to help your...
During Q3, 100 of the top 150 dealer groups saw negativity rise. Only seven improved rating, review volume, responsiveness, and sentiment at the same time. Here is what set...
See the data from 55,000 reviews: how a large national auto group successfully implemented a 3% service surcharge without damaging customer trust or sentiment.
