Posts by Ellie Guyon

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I'm a Vermont local and graduate of UVM where I studied English, Global Studies and the Creative Arts. Outside of my Review Response Specialist role at Widewail, I take on projects with local arts groups as a writer, performer/director, and musician. I am an avid reader and I enjoy collaborating on all things creative.

Reputation Management

How Car Dealers Can Bounce Back From A 1-Star Crisis

7 min read | May 29, 2025

6 steps to address a negative review event and turn it into an opportunity to improve operations, customer communication, and long-term trust.

Ellie Guyon Review Response Specialist

Review Generation

Why Car Dealerships Should Highlight Reviews on Their Website

9 min read | May 2, 2025

Learn how showcasing customer reviews on your dealership's website can boost trust, improve SEO, and drive sales with actionable tips and strategies.

Ellie Guyon Review Response Specialist

Reputation Management

Why Your Dealership Struggles to Get Consistent, High-Quality Reviews (And How to Fix It)

7 min read | April 14, 2025

The pitfalls of manual review systems and how automation can improve your review volume—and your reputation.

Ellie Guyon Review Response Specialist

Review Response

10 Ways to Drive Online Reviews For Your Dealership

11 min read | March 31, 2025

Boost your dealership's reputation and drive more business with these 10 proven techniques for generating and managing online reviews effectively.

Ellie Guyon Review Response Specialist

Reputation Management

Why Your Review Response Rate Matters for Local SEO & Customer Trust

9 min read | March 5, 2025

Boost trust, SEO, and customer loyalty by responding to reviews. Learn top review management tips and see how brands like Lexus lead the way.

Ellie Guyon Review Response Specialist

Review Response

Should You Respond to Fake Reviews?

10 min read | February 18, 2025

How to spot, respond to, and manage inauthentic reviews for your local business.

Ellie Guyon Review Response Specialist

Reputation Management

AI Customer Intelligence: A Complete Guide to Understanding Your Customers

10 min read | January 24, 2025

Learn how to leverage AI tools for deeper customer insights. Discover practical strategies for using artificial intelligence to better understand and serve your customers.

Ellie Guyon Review Response Specialist

Featured

Surveys vs Reviews: Gaining Actionable Automotive Customer Insights

12 min read | January 10, 2025

Discover how surveys and reviews differ in capturing customer feedback, helping dealerships improve service and sales strategies.

Ellie Guyon Review Response Specialist

Review Generation

Is Review Suppression Hurting Your Business? What You Need to Know.

8 min read | December 17, 2024

Learn about the risks of review suppression, potential legal consequences, and best practices for authentic review management.

Ellie Guyon Review Response Specialist

Artificial Intelligence

Improve Products and Services with AI Customer Insight Analysis

9 min read | August 29, 2024

Learn how leveraging AI can distill customer feedback analysis and enhance your products and/or services.

Ellie Guyon Review Response Specialist

Property Management

Leveraging Resident Insights for Peak Leasing Season

6 min read | August 12, 2024

Explore the most compelling resident experience stats during the tour and move-in stages and gain key data-driven insights to guide your reputation management strategy.

Ellie Guyon Review Response Specialist

Property Management