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225,000 managed customer engagements. And we’re just getting started.

We’re defining and building a world-class, technology-enabled business service. We are committed daily to the success of our clients - scaling engagement and customer service operations while improving local search ranking.

Who are we?

We are a group with broad and varied experience - former executives at multi-billion-dollar companies, retail operations managers, project managers, published authors, seasoned marketing and business development professionals, veteran software engineers and industry disruptors.

Priscilla du preez

Today, online customer engagement management is a key marketing strategy.

We’re solving a key problem for local businesses - working hand-in-hand with management teams to deliver the very best customer experience to current customers, while influencing prospects to choose their business. We’re constantly monitoring for and engaging with customers across the most powerful sites, allowing the staff at our client’s locations to do what they do best - take care of the in-store experience. Today, your prospective customer is considering the post-purchase experience, pre-purchase. This means your next customer is looking at the experience of your last. We’re here to help you put your best foot forward.

Learn more about our approach to engagement management

Come work with us

We are a tight-knit team focused on helping local businesses modernize their communications with customers. We live and work in beautiful Burlington, VT.

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Come work with us
Come work with us
Come work with us

85% of consumers trust reviews as much as personal recommendations.

Brightlocal, Local Consumer Review Survey 2017

Powerful Review Management Software and Services

Tools and services to interact with your customers and grow your business.

Invite

Invite

Automated Review Generation

Boost your review volume and search ranking by automatically requesting reviews from customers.

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Engage

Engage

Online Review Management Services

Brand-reinforcing, fast, thoughtful human responses to all of your reviews across the web by our professional response team.

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Engage Plus

Engage Plus

Social Media Engagement Management Services

Thoughtful and timely responses by the Widewail response team to all of your social interactions on Facebook, Instagram, and Google My Business Q&A.

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Resources

The Complete Guide to Facebook Reviews

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The Complete Guide to Review Response

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15 Surprisingly Effective Ways to Get More Online Reviews

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How To Optimize Your Google My Business Listing

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