Frequently asked Question

“What are Widewail’s reporting capabilities, and how can these reports be customized to track specific metrics?”

Widewail’s reporting is designed to be truly actionable, providing insights into review performance and customer sentiment. Designed for businesses seeking to improve operations proactively, our platform offers tools for detailed analysis and trend comparison across locations and topics, with options for data export and integration.

“Ultimately, why Avanti made the switch to Widewail was that the data capabilities were much deeper than other reputation management vendors.”

Head of Marketing

Avanti Residential

Step 1: Comprehensive Reputation Metrics

Track detailed performance metrics which monitor customer satisfaction and overall brand reputation. Then, turn that data into prioritized action items for the quickest path to reputation optimization.

Review Insights Get real-time insight into your review volume, average star ratings, and sentiment analysis (negative review percentage) by location over time.

Focused Filtering Filter review metrics by specific categories, review sites, or locations to focus on key performance patterns and areas for improvement.

Industry Benchmarking Compare data against industry standards using Widewail's benchmarking tools, supporting a deeper understanding of performance within your market.

Step 2: Advanced Topic and Sentiment Analysis

Numbers are great, but expert analysis and suggestions are better. Dig deeper into customer feedback by tracking specific topics and sentiment trends in reviews - which can then be applied to operational decisions and marketing strategies.

Tagging System Utilize 49+ topic tags (communication, maintenance, employees, etc.) to categorize customer feedback and pinpoint location-specific or corporate-wide next steps.

Trend Analysis Analyze trends over time to monitor business improvements or declines in specific areas, such as customer service or product quality.

Actionable Insights Take immediate action on positive or negative feedback trends to help your locations proactively address concerns or scale what is working elsewhere.

Step 3: Flexible Review Data Applications

Tailor reporting and integrate data seamlessly for advanced performance tracking. Export or take advantage of API functionality to get creative with data analysis.

Custom Metrics Utilize customized reporting for specific metrics at both the location and group level, such as comparisons across regions or by employee.

Data Integration CSV export and API options allow for extended integrations, enabling users to build perfect reports within their own software systems and workflow.

Track Engagement Campaign-specific reports for Invite provide monthly volume, open rate, and engagement metrics for request strategy optimization.

More FAQs

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Widewail offers customization options for your unique structure. Tailor responses, serve multiple locations and integrate management across departments and platforms. Learn more…

Can Widewail Integrate with DMS/PMS and other Software?

Widewail specializes in tailored integration solutions for your DMS/PMS and more. Explore our options related to your existing software for operational efficiency. Learn more…

How Does Widewail Handle Onboarding and Support?

Widewail offers peerless ongoing support with an efficient implementation and onboarding process including setup, integration, and training. Learn More...