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How to Handle a Mass Online Review Spam Event

6 min read | April 15, 2024
Learn how to resolve a variety of online and Google review spam scenarios to protect your company’s reputation.
Colleen Bierschenk Review Response Specialist

7 Surprising Reasons Why Negative Reviews Are Valuable

8 min read | September 13, 2023
Don't shy away from negative reviews. Embrace them! These best practices will help you use critical feedback to your reputation and business's advantage.
Jane Garfinkel Product Manager

The Most Common Negative Reviews For Auto Dealerships and How to Handle Them

12 min read | August 4, 2023
Explore effective strategies for responding to common negative reviews within the auto world, turning challenges into opportunities for growth and improvement. Here are the...
Emily Keenan Content Marketing Specialist

AI for Review Response in Automotive: Pitfalls, Best Practices & Examples

19 min read | July 20, 2023
Can AI be trusted as a solution to the time-consuming task of responding to customer reviews? Or should human approval remain part of the process?
Dave Pye Director of Search

Is AI/ChatGPT Capable of Customer Review Response?

9 min read | May 10, 2023
Can the latest AI developments respond to reviews for your business? Here are some benefits, Google guidelines and limitations of AI for review management.
Emily Keenan Content Marketing Specialist

After Getting More Reviews With Widewail's Square Integration, It’s Time to Respond to Them 

11 min read | March 29, 2023
Tips and tricks to responding to reviews generated via Widewail's Square Integration
Emily Keenan Content Marketing Specialist

Pros and Cons of Google Review Response Automation and AI

15 min read | March 29, 2023
Contrary to popular belief, a managed customer review response service will scale better than an automated solution or AI. Automated products will work well for positive...
Jake Hughes Director of Marketing

Review-led Talent Acquisition & Employer Branding - Part 4: Tips for Responding to Reviews on Glassdoor and Indeed

8 min read | January 12, 2023
Responding to every review is valuable for building trust with your current employees, prospective employees, and search engines alike.
Emily Keenan Content Marketing Specialist

How to Remove Bad Reviews: Our Best Google-Approved Practices

14 min read | November 16, 2022
There's no guaranteed way to delete bad reviews, but with a solid response strategy you may convince the customer to update their initial feedback in your favor.
Emily Keenan Content Marketing Specialist

9 Ways to Bring Authenticity to Your Review Response

7 min read | October 14, 2022
Online review response authenticity is important. In this post, we discuss 9 steps for ensuting all your customers receive an authentic review response.
Jane Garfinkel Product Manager

Customer Review Response Guide - The Update

8 min read | October 7, 2022
Our popular Review Response Guide has undergone a dramatic update, increasing its value to your business's Google and Facebook review response strategies.
Dave Pye Director of Search

How to Maintain HIPAA Compliance When Responding to Patient Reviews

6 min read | August 22, 2022
Review response is critical for online reputation management but health care providers must be careful. Widewail follows these rules to remain HIPAA compliant.
Emily Keenan Content Marketing Specialist

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