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Widewail offers five products to help you create and manage online customer engagement. Our pricing is specific to your size and scope.

To date, we’ve managed 1,000,000+ engagements for our local business clients. Contact us to learn how Widewail’s tools and services can help your business excel.

TRUSTED BY WORLD-CLASS COMPANIES

Powerful Review Management Software and Services

Invite

Automated review generation

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Automated review invitations via SMS and email
Personalized messaging
Customizable review site selection
Reporting and Campaigns

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Invite Video

Video testimonial generation

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Automated review invitations via SMS and email
Built-in legal release form
Incentives Engine
Reporting and Campaigns

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Engage

Review response managed services

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Custom responses authored by Widewail team
Average response time in less than a day
Negative review SMS notification
Support for multiple GBP accounts for one location

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Engage Plus

Social media engagement services

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Social media sentiment tracking
Ads: negative comments monitoring and removal
GBP Q&A seeding and monitoring
Brand-impact optimization

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Listings Management

Maintain accurate business listings

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Update information across 75+ sites
Update 60+ data fields
Real-time monitoring and notifications for errors
Manage special events

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Best-In-Class Customer Service

Guided Onboarding

Widewail's Onboarding team will take you step-by-step through account setup and training.

"Widewail is an amazing product, I definitely endorse it. The people are polite and professional, a delight to deal with. They get their job done. They are great at following up. Everyone from their CEO to the sales and support personnel. One of the best business partners that we have done business with!"

- Aurora Castilla, Team WorldCar

Phone & Email Support

Widewail's nimble and dedicated support team is always available to provide client assistance. We strive to truly be a partner your business can rely upon.

"The Widewail team is all-around amazing! We love the innovation, responsiveness and customer service. Their platform is very intuitive and hands down the best in this space. They actually listen to feedback, apply new ideas consistently, and never stop creating the best technology. We highly recommend Widewail for any reputation management needs. Class act and great people."

- Justin Point, Co-founder, Cannonball Digital

Dedicated In-App Support

Manage your account and enjoy full access to our support team within the Widewail App. Communicate directly with Widewail's review response experts to appropriately handle upset customers.

"We have been working with Widewail for over a year now. They have improved our group's overall rating within a month of signing up for the solicitation tool and brought all of our locations onto one platform. The team we have worked with is incredibly responsive and helps no matter how big or small of an issue. Their prompt responses are custom-tailored for each purchase - allowing us to focus on other tasks at hand. This product has been a strong solution and solved many of our needs."

- Amanda Jean Norvish, Social Media and Reputation Specialist The Herb Chambers Companies

Case Study

Koons Automotive

Sends 67,820 SMS Review Requests Growing New Review Volume by 633% in 3 Months Using Widewail’s “Invite” Solution

633%

Review Volume Increase

11,230

Review Requests Sent by Koons Tyson’s Toyota (125 per day).

1042%

Review volume growth at Koons Lexus of Wilmington.

“We have seen lifts in organic traffic from both the keyword-rich, thoughtful responses their team crafts via “Engage,” and through the increases in review volume with “Invite.” There really is no better option in reputation management or review generation than Widewail.”

Jake Barron

Marketing Director, Koons Automotive Group

FAQs

Is there a free version of Widewail?

There is no free version of Widewail. To get started with Widewail please contact our team.

How much does Widewail cost?

Widewail's pricing varies based upon customer needs and size. Widewail uses a subscription model, charging a recurring monthly fee. Each product is available a-la-carte, and each fee applies to a single business location. For example, if you were interested in Invite and Engage for three stores, the monthly contract amount would be equal to (3 x Invite monthly rate) + (3 x Engage monthly rate).

Can you pay for Widewail monthly?

Yes, Widewail offers month-to-month contracts to any interested client.

Does Widewail require annual contracts?

No, Widewail only requires a month-to-month commitment.

How does our pricing work?

Pricing varies based on customer needs and size. Widewail uses a subscription model, charging a recurring monthly fee. Each product is available a-la-carte, and each fee applies to a single business location. For example, if you were interested in Invite and Engage for three stores, the monthly contract amount would be equal to (3 x Invite monthly rate) + (3 x Engage monthly rate).

Do you offer any discounted plans?

Our sales team will work directly with you to determine a contract value that is suitable for your business.

How secure is Widewail?

Widewail meets industry standards for encryption, is CCPA compliant, and conducts annual penetration testing. Our technical staff would be happy to discuss the specifics and make sure Widewail meets your business's security needs.

Do you have a mobile app?

While we do not have a dedicated mobile app, the Widewail application is available via the mobile web. Sending review invites and reviewing suggested responses is easily completed on mobile.

Does the Widewail team actually write responses to all our reviews, or do you provide a software solution that my team can use to respond?

The Widewail team writes responses to every review your business receives, on the same business day. Your team will be involved in consultation regarding negative reviews. Our goal is to author well-written, contextual, and branded responses only a real person can provide.

What about a negative review, shouldn’t my team be involved with managing unhappy customers?

We agree and have designed a process to efficiently get feedback from the business on negative review responses. Each time a customer writes a negative review the Widewail response team will write a suggested response and submit it to specified members of your team for approval. You or your team will be notified via text and email, directing you to the review and suggested response in Widewail. The response looks good? Hit “Publish” and it will go live immediately. If you are able to provide further context surrounding the customer, you can send feedback to the Widewail team easily. We will incorporate your feedback and send back an updated reply.

What if I would like to be more involved in review responses?

Our process is flexible and can be customized to whatever works best for you and your team.

Is Widewail able to get my business more reviews?

Yes, our review generation product, Invite, makes it easy for your to ask all your customers for reviews via SMS.

Pricing

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