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Are Electric Car Brands Rated Worse Than Traditional Gas Cars?

7 min read | February 29, 2024
Uncover how EV brands stack up in the automotive industry with these unique insights from customer review data.
Emily Keenan Content Marketing Specialist

What Are Customers Talking About Most When Reviewing Car Dealerships?

11 min read | February 26, 2024
We found the five main categories that automotive customers care about. Learn how to utilize this information to improve your business operations.
Ellie Guyon Review Response Specialist

Will Offering Deals on Cars Increase Your Dealership’s Rating?

6 min read | February 23, 2024
Discover the impact of deals on dealership star ratings and learn strategies to enhance the customer experience.
Emily Keenan Content Marketing Specialist

Do Automotive Brands' Super Bowl Ads Match Their Online Reputations?

6 min read | February 15, 2024
Four automakers signed the $7M check for an ad slot last night: Toyota, BMW, Kia and Volkswagen. Does their customer feedback support their ad ambitions?
Jake Hughes Director of Marketing

5 Automotive Industry Stats from Customer Review Data

6 min read | January 31, 2024
Discover the driving forces behind automotive customer reviews with these 5 standout stats from Widewail’s 2023 Voice of the Customer Report, which analyzes review data to...
Emily Keenan Content Marketing Specialist

Introducing: 2023 Voice of the Customer Report

2 min read | December 14, 2023
Widewail’s first annual Voice of the Customer Report dives deep into the minds of today’s automotive customers. The report utilizes Widewail’s extensive dataset combined with...
Team Widewail Team Widewail

The Most Common Negative Reviews For Auto Dealerships and How to Handle Them

12 min read | August 4, 2023
Explore effective strategies for responding to common negative reviews within the auto world, turning challenges into opportunities for growth and improvement. Here are the...
Emily Keenan Content Marketing Specialist

AI for Review Response in Automotive: Pitfalls, Best Practices & Examples

19 min read | July 20, 2023
Can AI be trusted as a solution to the time-consuming task of responding to customer reviews? Or should human approval remain part of the process?
Dave Pye Director of Search

Management Takeover: Reputation Management Strategies Dealerships Need to Consider During a Merger or Acquisition

11 min read | February 2, 2023
Reputation management strategy should not be overlooked in the chaos of management change. These tactics build trust and can make a transition successful.
Keaton Smith Content Marketing Specialist

RELEASE: Leveraging Customer Video Testimonials to Capture More Credible Reviews for Auto Dealers

2 min read | January 24, 2022
Dealers look to mold the perception of the dealership as 90 percent of customers look to dealer reviews to validate trust.
Jake Hughes Director of Marketing

Lexus Dealership Increases Review Volume by 185% in First 90 Days with Invite

2 min read | February 10, 2021
A Lexus dealer near Baltimore improves review volume by 185% and reduces negative review percentage by 75% after only 90 days.
Dave Pye Director of Search

Lexus Dealer Case Study: 403% Increase in Google Reviews after First 60 Days

2 min read | February 1, 2021
Learn how a group of Lexus stores increased review volume by 403% in only 60 days, and reduced negative reviews by 82% using our Invite and Engage solutions.
Dave Pye Director of Search

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