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Posts by Nick Ciufo

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About the Author

I am originally from Ludlow, Vermont, and recently moved to the Burlington area. I have a BA in political science from Union College and a background of working at startups in finance and SaaS. In my free time, I enjoy skiing, biking, reading, and being around water—anything from sailing, water-skiing, or just floating! I love music and going to concerts, especially hip-hop and rock & roll.
Review Generation

How SMS Can Improve Customer Satisfaction at Your Dealership

8 min read | February 20, 2025
Boost customer satisfaction at your dealership with SMS outreach. Discover how real-time feedback, personalized messages, and strategic timing can enhance customer engagement...
Nick Ciufo Nick Ciufo
Artificial Intelligence

The Evolution of Feedback: From Anecdotes to AI-Driven Insights

6 min read | February 4, 2025
Explore how AI revolutionizes customer feedback analysis, from traditional methods to real-time insights that drive growth.
Nick Ciufo Nick Ciufo
Reputation Management

Master Auto Service Follow-Up Surveys to Boost Customer Satisfaction

7 min read | January 16, 2025
How to create and implement effective post-service surveys that drive meaningful improvements in your auto repair operations.
Nick Ciufo Nick Ciufo
Reputation Management

Why the Reputation Quotient Model Matters for Small and Medium-Sized Businesses

10 min read | December 13, 2024
Discover how SMBs can leverage the Reputation Quotient (RQ) model to enhance their reputation.
Nick Ciufo Nick Ciufo
Reputation Management

Leverage UGC for Multi-Location Corporate Reputation Management

10 min read | August 30, 2024
Learn how User-Generated Content (UGC) can enhance multi-location corporate reputation management. Discover UGC types and strategies to boost your brand.
Nick Ciufo Nick Ciufo
Reputation Management

A Data-Driven Approach to Maximizing Positive and Minimizing Negative Reviews

7 min read | July 23, 2024
Strategies to maximize positive feedback and minimize negative impact. Delve into data-driven tips for building a stronger online reputation.
Nick Ciufo Nick Ciufo
Property Management

Prioritizing the Move-In Stage for Long-Term Multifamily Success

7 min read | June 21, 2024
Learn how optimizing the move-in stage of the resident lifecycle can boost your multifamily community's online reputation.
Nick Ciufo Nick Ciufo
Artificial Intelligence

10 Real-World Examples of AI-Powered Sentiment Analysis

12 min read | May 31, 2024
See real-world examples of how businesses across industries use AI sentiment analysis to inform their decisions and marketing strategies.
Nick Ciufo Nick Ciufo

Local Marketing Insider

Bite-sized, to-the-point, trend-driven local marketing stories and tactics.