A tier-by-tier look at what Widewail includes at $500, $750, and $1,200 per rooftop per month, including automated review generation, self-service review response, and...
Hit with a fake or malicious Google review? Here's the legitimate way to get it removed and why high-volume dealerships make a single bad actor irrelevant.
CDK's June scorecard shows buyers feeling the price squeeze. 1.2 million reviews add a second layer: the friction they write about most is the silence around the deal.
A 30/60/90 plan for new GMs to turn a neglected dealership reputation into a management instrument in one quarter. Assess, stabilize, and build a lasting system.
Stuck at a handful of Google reviews a month? The problem isn't effort — it's memory. Here's how dealerships make review volume predictable and use it to manage the store.
Carvana bought seven physical dealerships. Review data shows sales are thriving, but service lane complaints and post-sale communication have collapsed.
Google updated its Maps User Generated Content Policy, expanding review rules to cover staff solicitation behavior and on-site pressure. Here's what changed and how to stay...
Affordability isn't a national story; it's a local one. Discover why the most affordable U.S. region has the angriest customers, and get the regional playbook to help your...
During Q3, 100 of the top 150 dealer groups saw negativity rise. Only seven improved rating, review volume, responsiveness, and sentiment at the same time. Here is what set...
See the data from 55,000 reviews: how a large national auto group successfully implemented a 3% service surcharge without damaging customer trust or sentiment.
