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Reputation Management

How to Remove a Fake Google Review — and Why the Busiest Dealers Never Sweat One

8 min read | July 27, 2026
Hit with a fake or malicious Google review? Here's the legitimate way to get it removed and why high-volume dealerships make a single bad actor irrelevant.
Emily Keenan Content Marketing Manager
Reputation Management

The Callback That Never Came: What Car-Buying Reviews Add to the June Satisfaction Story

5 min read | July 3, 2026
CDK's June scorecard shows buyers feeling the price squeeze. 1.2 million reviews add a second layer: the friction they write about most is the silence around the deal.
Emily Keenan Content Marketing Manager
Featured

The New GM's First 90 Days: A Dealership Reputation Plan

6 min read | June 11, 2026
A 30/60/90 plan for new GMs to turn a neglected dealership reputation into a management instrument in one quarter. Assess, stabilize, and build a lasting system.
Emily Keenan Content Marketing Manager
Reputation Management

How to Get More Google Reviews for a Car Dealership (When You're Stuck at a Handful a Month)

9 min read | May 13, 2026
Stuck at a handful of Google reviews a month? The problem isn't effort — it's memory. Here's how dealerships make review volume predictable and use it to manage the store.
Emily Keenan Content Marketing Manager
Review Response

Carvana's Brick-and-Mortar Challenge: Sales Success, Service Struggles

5 min read | April 30, 2026
Carvana bought seven physical dealerships. Review data shows sales are thriving, but service lane complaints and post-sale communication have collapsed.
Emily Keenan Content Marketing Manager
Reputation Management

Is Your Customer Review Record an FTC Target? What the Data Reveals About Top Automotive Groups

7 min read | April 2, 2026
The FTC sent warning letters to 97 auto groups. The evidence behind those letters is hiding in plain sight: online review records.
Emily Keenan Content Marketing Manager
Review Generation

Google Just Doubled Down on Review Integrity. Here’s Your Playbook.

8 min read | March 18, 2026
Google updated its Maps User Generated Content Policy, expanding review rules to cover staff solicitation behavior and on-site pressure. Here's what changed and how to stay...
Emily Keenan Content Marketing Manager
Reputation Management

The Regional Pricing Paradox: Why the Most Affordable Region Has the Most Price-Sensitive Customers

14 min read | March 2, 2026
Affordability isn't a national story; it's a local one. Discover why the most affordable U.S. region has the angriest customers, and get the regional playbook to help your...
Emily Keenan Content Marketing Manager
Reputation Management

Q3 Stress Test: Seven Dealer Groups That Gained Higher Ground

10 min read | February 13, 2026
During Q3, 100 of the top 150 dealer groups saw negativity rise. Only seven improved rating, review volume, responsiveness, and sentiment at the same time. Here is what set...
Emily Keenan Content Marketing Manager
Reputation Management

How One National Group Gained Millions in Margin Without Damaging Customer Experience

4 min read | January 29, 2026
See the data from 55,000 reviews: how a large national auto group successfully implemented a 3% service surcharge without damaging customer trust or sentiment.
Emily Keenan Content Marketing Manager
Reputation Management

Q2 Voice of the Customer: What Changed and What It Means for Dealers

6 min read | October 6, 2025
Learn how dealerships can boost reputation and meet customer expectations, based on insights from the 2025 Q2 Voice of the Customer report.
Emily Keenan Content Marketing Manager
Reputation Management

Why Car Dealerships Need Reviews Beyond Google

6 min read | October 2, 2025
Diversify car dealer reviews beyond Google to enhance SEO and trust. Learn how Widewail simplifies multi-platform review management for better visibility and credibility.
Ellie Guyon Review Response Specialist

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