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Reputation Management

Is Your Dealership’s Rating Reflecting Your Customer Experience?

6 min read | February 27, 2025
Your dealership’s ratings don’t reflect your great service—here’s how to change that. Learn how to get more reviews from happy customers and boost your online reputation.
Emily Keenan Content Marketing Manager
Review Response

The Cost of Ignoring Online Reviews

9 min read | February 24, 2025
Ignoring customer reviews? You're losing money and hurting your reputation. Learn how to turn feedback into a growth opportunity for your business.
Kyle Gagnon Review Response Specialist
Reputation Management

AI Customer Intelligence: A Complete Guide to Understanding Your Customers

10 min read | January 24, 2025
Learn how to leverage AI tools for deeper customer insights. Discover practical strategies for using artificial intelligence to better understand and serve your customers.
Ellie Guyon Review Response Specialist
Reputation Management

Why Benchmark? A Data-Driven Approach to Reputation Management

6 min read | January 23, 2025
Learn how AI industry benchmarking drives reputation management success. Discover key metrics, competitive analysis, and strategies for outperforming competitors.
Emily Keenan Content Marketing Manager
Reputation Management

Master Auto Service Follow-Up Surveys to Boost Customer Satisfaction

7 min read | January 16, 2025
How to create and implement effective post-service surveys that drive meaningful improvements in your auto repair operations.
Nick Ciufo Nick Ciufo
Reputation Management

Customer Experience Measurement: Why Reviews are Your Most Valuable Metric

8 min read | January 15, 2025
Learn how reviews can revolutionize your CX strategy and offer more practical solutions for tracking customer satisfaction in the Automotive Industry.
Emily Keenan Content Marketing Manager
Featured

Surveys vs Reviews: Gaining Actionable Automotive Customer Insights

12 min read | January 10, 2025
Discover how surveys and reviews differ in capturing customer feedback, helping dealerships improve service and sales strategies.
Ellie Guyon Review Response Specialist
Reputation Management

The Voice of the Customer 2024 Report: What's New?

7 min read | December 27, 2024
Discover the key insights from the 2024 Voice of the Customer Report, featuring YoY comparisons, topic trending, and cohort analysis to enhance automotive customer...
Emily Keenan Content Marketing Manager
Featured

3 Biggest Storylines from Widewail’s 2024 Voice of the Customer Report

8 min read | December 19, 2024
Widewail’s 2024 VOC Report turns review sentiment analysis into actionable automotive strategies by highlighting key YOY customer satisfaction trends.
Emily Keenan Content Marketing Manager
Review Generation

Is Review Suppression Hurting Your Business? What You Need to Know.

8 min read | December 17, 2024
Learn about the risks of review suppression, potential legal consequences, and best practices for authentic review management.
Ellie Guyon Review Response Specialist
Reputation Management

Why the Reputation Quotient Model Matters for Small and Medium-Sized Businesses

10 min read | December 13, 2024
Discover how SMBs can leverage the Reputation Quotient (RQ) model to enhance their reputation.
Nick Ciufo Nick Ciufo
Review Generation

Why Millennial Buyers Are Key to Your Online Reputation Strategy

7 min read | December 10, 2024
Learn how engaging with online reviews can attract millennial customers and boost your business's reputation in a competitive market.
Kyle Gagnon Review Response Specialist

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Every Thursday we Rank, Explore, and Visualize automotive reputation and sentiment data.