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Posts by Matt Murray

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About the Author

I’m a father, husband and hockey coach as well as founder and CEO of Widewail. I spent a decade with Dealer.com, Dealertrack and Cox Automotive as the VP of Enterprise Strategic Growth and Retail Solutions prior to spending a year at Podium as the GM of Automotive and SVP of Strategic Accounts. I’m also a highly committed, yet extraordinarily average, guitar player.
Automotive

Why We Built Pulse: A Private Survey Solution for Dealerships

10 min read | January 25, 2025
Get a close up look at why Widewail built Pulse, software for surveying customers that's fast, easy, and integrated with Widewail's review platforms, built for dealers.
Matt Murray Founder & CEO
Video

Widewail's Approach to Customer Service

3 min read | August 13, 2021
Widewail CEO, Matt Murray, explains how Widewail thinks about growth and maintaining great client relationships.
Matt Murray Founder & CEO
Video

How Reviews Impact Local SEO

5 min read | July 23, 2021
Watch Widewail CEO Matt Murray explain in detail how reviews and reputation management impact local SEO rankings for local businesses in 2021.
Matt Murray Founder & CEO
Featured

Widewail Turns 3, Announces $1.5M Seed Funding

4 min read | July 14, 2021
Widewail turns 3, announces $1.5M in seed funding to help build trust between more local businesses and the communities they serve.
Matt Murray Founder & CEO
Video

Why displaying trust broadly is critical for modern business success

3 min read | July 1, 2021
Trust is such an interesting topic, especially in business. Follow Matt Murray as he explains the evolution of trust in society over the past 200 years and how that informs...
Matt Murray Founder & CEO
Video

Widewail CEO: The Future of Digital Experience Management is Post-Transaction

2 min read | June 22, 2021
Watch Widewail CEO, Matt Murray, explain why he believes the next phase of digital experience management is post-transaction. Buying, in most cases, is an online activity....
Matt Murray Founder & CEO

Introducing Invite: Review Generation Software by Widewail

4 min read | September 15, 2020
Introducing Invite by Widewail, a new kind of review generation software that gives you everything you need to get more reviews for your business, and saves you money and...
Matt Murray Founder & CEO

Widewail Turns Two

4 min read | July 21, 2020
A year ago, as Widewail celebrated its first birthday, I reflected on the power of entrepreneurship to bring family and friends closer together. Today, on the verge of...
Matt Murray Founder & CEO

Why Do Customers Leave Negative Reviews? A Study

5 min read | June 5, 2019
What do customers say is the key to satisfaction and increased loyalty? Why do customers leave negative reviews? We reveal some answers on our blog.
Matt Murray Founder & CEO

Online Reputation Management: What We Learned After Responding to 10,000 Reviews

7 min read | February 25, 2019
After 10,000 reviews, our CEO/Founder Matt Murray shares what our team has learned about online reviews. Check it out today!
Matt Murray Founder & CEO

How to Thank Your Customers The Right Way

6 min read | August 6, 2018
Find out about the new duo on the SEO block for local businesses-customer reviews and Google My Business on our blog today.
Matt Murray Founder & CEO

Local Marketing Insider

Bite-sized, to-the-point, trend-driven local marketing stories and tactics.