Automotive retail reputation & CX Report

What are Customers Saying About You in Google Reviews

See exactly how your Google reviews are trending vs. the competition, with a free AI-powered analysis customized with the latest data for your store.

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What is in the report?
WIDEWAIL IS TRUSTED BY WORLD-CLASS DEALERSHIPS

Let's Be Honest...

You know you should be tracking your online reputation every month. Response rates, sentiment trends, how you compare to other stores in your market — all of it’s important, but actually sitting down to analyze all that data? Let’s be honest - It's extra work. And if you're running a busy dealership, that extra work keeps getting pushed out further and further.

That's where our free online reputation scorecard comes in. We pull the latest Google review data for every franchise dealer in the US, benchmark it against national averages, and hand you a report that actually tells you something useful - about how your reputation is trending, what customers are saying in their reviews, and where the opportunities to improve your store’s operations might be.

What Your Free Scorecard Includes

Top 150 Scorecard on Computer

Your review volume vs. industry benchmarks

We show you how many Google reviews your store is getting on average per month, and whether that is above or below the typical dealership, and by how much.

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Response Rate Benchmarking

We compare your response rate against national averages so you can see if you're keeping up or falling behind on the metric GMs care about.

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Sentiment Analysis

We use AI to break down what customers are actually saying - positive themes, negative patterns, and the topics showing up most often in reviews.

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Top 10 Topics

We identify how your store or group performs in the top 10 topics customers most often mention in reviews across the industry: 5 positive, 5 negative. Each topic is benchmarked against the industry, so you know if "Staff" or "Communication" is over or underperforming the industry standards

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Get your Widewail Reputation Health Score. The standard is 80 - what are you?

Included in every scorecard is a Widewail Reputation Health Score, a number 0-100 that you can use as one number to summarize your reputation health. We benchmark that number against the rest of the industry - a score of 94 is among the top 1% of dealers, a score of 80 is right in the middle of the pack.

Request Your Dealership's Free Reputation and CX Data Report

Don’t miss your insights. Fill out this form to receive your dealership's reputation scorecard and topic-sentiment analysis. One of Widewail's reputation experts will follow up with more information on your scorecard.

What Dealership Teams Are Saying About Widewail

Automotive Haselwood Auto Group Gray 24 hrs

Average Response Time to Reviews

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“With Widewail, the X factor was the attention to detail across the board, from the speed and quality of responses, to how the dashboard is put together, to the reporting and content they provide for the dealer body at large. That’s what separates them.”

George Jones
Marketing Director, Haselwood Auto Group
Automotive Dealer World Logo Gray 4.7

Average Star Rating Across Network

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“Widewail’s team does a really, really good job, and their system works perfectly. Of all the reputation platforms I’ve worked with, Widewail is the only one I don’t get complaints about… If I were going to build a reputation management platform, it would look like this: 100% human response, SMS requests. No-brainer.”

Mark Ferguson
VP of Business Development, Dealer World
Automotive Curtiss Ryan Honda Logo + 820 %

Increase Review Volume, First 90 Days

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“Whatever Widewail does is simply a reflection of your business. It’s not going to magically get you 5.0 on Google—it reflects what’s actually happening in your organization. I love that because most of the time, we’re doing things right, we just weren’t hearing about it. The team prepared me for scores to dip initially as more people responded, but our scores actually went up.”

Chuck Dortenzio
General Manager, Curtiss Ryan Honda

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