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Posts by Colleen Bierschenk

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About the Author

I started with Widewail's Review Response team in early spring of 2021. While I'm a New Hampshire native, Vermont has irrevocably stolen my heart. My husband and I decided to pack up our rescue dog and two cats and move to the Green Mountain State to spend more time wake surfing, skiing, and cold-water swimming. Fun fact: I volunteer for a local non-profit in my hometown that is helping update our local skatepark for the younger generations of skateboarders!

How to Handle a Mass Online Review Spam Event

6 min read | April 15, 2024
Learn how to resolve a variety of online and Google review spam scenarios to protect your company’s reputation.
Colleen Bierschenk Review Response Specialist

Six User-Generated Content (UGC) Videos to Inspire Your Next Campaign

10 min read | October 26, 2022
UGC video testimonials establish trust in an authentic way. We’ve compiled six great examples of user-generated content to get your creative juices flowing.
Colleen Bierschenk Review Response Specialist

3 Ways to Incentivize Customers to Leave Video Testimonials

6 min read | February 24, 2022
Video testimonials establish trust between your business and its customers, but sometimes your customers can be a little camera-shy. Here are our top 3 suggestions on how you...
Colleen Bierschenk Review Response Specialist

How to Avoid 6 Common Review Response Mistakes

7 min read | September 8, 2021
A great review response benefits from some guardrails - so I’ve put together 6 review response mistakes to avoid to get you started. Learn how to respond to even the most...
Colleen Bierschenk Review Response Specialist

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