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Six video review event examples for property management, hospitality, entertainment, healthcare and politics.
LMI #035 on how to run a video testimonial event struck a chord, so I figured I’d go a bit deeper.
A refresher, here are the 5 essentials to running a high-volume video review event:
1. Piggyback off an existing event
Don’t host a new event for video (unless you have to). Take existing events and add video collection.
2. Incentive immediately redeemable
The best incentive is twofold: redeemable in the moment and something the attendee was already planning to buy (food, drinks, raffle tickets).
3. Avoid awkwardness
Yes, we all stare at the tourist with the selfie stick. Don’t make your customers put themselves on display to record a video for your business. How to avoid this: host the event outside, create a relaxed, party-like atmosphere, and provide a breakout space for recording.
4. Allow recording directly on the customer’s phone
Give the customer agency and comfort with the tools to record on their own device. A centralized, shared device is uncomfortable and won’t be utilized as much.
5. Find the community element
A sense of community creates brand evangelists, powerful advocate voices that will want to share their experience with other potential customers. If most of your customers make a single purchase while passing through quickly, a community element may not exist. But if your business does have a community angle, it’ll be well set up to capture compelling video content.
6 Video Review Event Examples
1. Summer food truck series at an apartment community
Industry: Property Management
Incentive: First food item free
Why I like this: Parties are ideal video review events. The mood is fun, everyone is with their friends, and it's likely loud enough that attendees will feel comfortable recording. What I love about video reviews for an apartment community is that the residents are invested. The community is quite literally the center of their lives, and they will have experiences to talk about. Community membership in any form is a strong motivation to participate in a video review. Also, offering the incentive as something that can immediately be redeemed, and better yet, was something the resident was already going to buy but now can get for free, is a winning combo.
2. Weekly pet happy hour event at an apartment community
Industry: Property Management
Incentive: Chance to be featured as the “dog of the month” in the community newsletter/social
Why I like this: Finding an apartment rental that allows dogs/pets, let alone celebrates them is a common challenge. Resident video content featuring happy dog owners is a great marketing asset. Also, people like to share their dogs and people like to watch videos of cute dogs - all around it's a good way to break the ice.
3. Local political rally
Incentive: Campaign swag
Why I like this: “Grassroots” is all the rage, so why not capture constituents vocalizing their support for their candidate? If they are engaged enough to attend a rally, they are there to be an active participant and vocal supporter. Channel that energy into a video endorsement to share the voices of voters at scale. For the incentive, offer campaign swag that helps them become a passive promoter of the campaign every time they’re out wearing the t-shirt or drinking out of the coffee mug they earned.
4. Fertility clinic baby meet and greet
Why I like this: There’s a lot to celebrate when getting together with other parents at the clinic, sharing stories and enjoying the companionship of the babies. With some luck, the joy and satisfaction can be translated into a video review.
5. Cruise ship
Incentive: The chance for a VIP experience
Why I like this: I’ve been on one cruise before and every day featured a new port and a new set of events. Usually three tiers: free, $$, $$$ - you get the idea. Every night the cruise directors could run a raffle giving out free access to the upgraded experiences to those that submitted a video review that day. Using QR codes around the ship would work well in this case, and the consistent repetition of the winners being announced daily should encourage more and more participation as the days go by.
6. Family activities - Zoo, Aquarium, Amusement Parks
Incentive: Refreshment or experience upgrade
Why I like it: In a way, these are “always-on events,” meaning a lot of opportunities for video. Families love these activities, but they are undoubtedly expensive and the more kids you have the more costs add up. With a targeted invite, say a text at 11 am before the family is on-site, the incentive of a free drink, ice cream, or fast pass lane access could go a long way in motivating video reviews.
Congrats to our partners at BH Management on being named the #8 property management group in the US by Reputation!
BH's Director of Customer Experience, Jacob Kosior, shares in detail how the group has powered its revitalized reputation with WIdewail's technology and managed services, resulting in review volume gains of 62% year-over-year.
See you in 2 weeks - Jake, Marketing @Widewail
If you have a 4.7 rating and 1,000+ reviews can you just stop?
We get this question a lot: how many reviews is enough? At what point can we stop? This is a misnomer. Matt explains why your lifetime rating and review volume do not tell the whole story. You'll need to look at the problem slightly differently for the best results.
Widewail is a reputation management software and services company based in Burlington, VT. We help hundreds of small local businesses and national brands like Lexus and BH Property Management generate and respond to reviews.
Learn more about our core products:
Engage: Review response managed services
Invite: Send automated SMS review requests to all your customers
Invite Video: Automated video testimonial generation
I’m Marketing Manager here at Widewail, as well as a husband and new dad outside the office. In Vermont by way of Boston, where I grew the CarGurus YouTube channel from 0-100k subscribers. I love the outdoors and hate to be hot, so I’m doing just fine in the arctic Vermont we call home. Fun fact: I met my wife on the shuttle bus at Baltimore airport. Thanks for reading Widewail’s content!
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