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October 8, 2021

New Case Study: Jack's Abby Increases Restaurant Review Volume by 1494% Using Widewail's Invite

Widewail’s “Invite” and “Engage” online reputation management solutions help a local restaurant to dramatically increase monthly customer review volume.

As the world slowly begins to recover from a global pandemic, the social proof provided by online customer reviews is perhaps more critical than ever before.

In our latest case study, local eatery and craft brewery, Jack’s Abby, used a combination of Widewail’s Invite and Engage online reputation management solutions to increase customer review volume and help return their Framingham, MA location to pre-COVID business levels.

The results after only 90 days were undeniably remarkable: 

  • 1494% increase in monthly customer review volume.
  • 86% decrease in negative sentiment/reviews.

There's far more to their story of recovery than a couple of bullets can provide, so please have a look at the full restaurant review management and generation case study for further insight into how Widewail may be able to help your hospitality business bounce back in similar fashion.


Dave Pye

A digital marketing dinosaur, my SEO career began in 1999 at one of Boston's first digital marketing agencies. Prior to becoming Widewail's Director of Search I had a long focus on GMB, reviews and local organic visibility for automotive dealerships in competitive locales. Regardless of a specific industry, this decade of experience was the perfect precursor for a role supporting our innovative Engage and Invite services. Originally from Canada, I enjoy hockey, Frank Sinatra, writing on a variety of subjects, old movies - and am the proud parent of a geriatric Boston Terrier. Customers, peers, or anyone with online review-related questions are encouraged to contact me, anytime.

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