Widewail collects the feedback, answers all of it, and turns it into two things you can use on Monday: who to coach, and how you compare to the stores you lose deals to.
The Widewail Score weighs what buyers weigh: your rating, how much recent feedback you have, and how fast you answer it. Sales and fixed ops are scored separately, because they are usually two different stores.
Requests send off the events your team already logs, so volume stops depending on who remembers. More reviews is also more named, specific feedback to coach from.
New reviews per rooftop each month, Widewail customers against the industry average. About 3.6 times the volume. The Widewail Index, Q1 2026.
Answer everything yourself in one feed, or hand it to our specialists. Either way nothing sits unanswered on your page, and every reply is on the record.
This is the part no review tool does. Two answers, both built from feedback you are already collecting.
Every salesperson and advisor named in reviews, scored on what their customers said, with strengths, coaching areas and the verbatims behind them. The Employee Snapshot lands in your inbox, so the coaching conversation is not your opinion against theirs.
Your real local cohort, same brand and comparable size, ranked with the topics behind the gap. You already know where everyone stands; this shows you who moved since last month.
per customer-pay repair order between a typical store and one in the top quarter for positive staff mentions.
Read it as a pattern, not a promise. We matched DMS repair-order data to reviews at 362 franchise dealerships over six months, customer-pay repair orders only, on a typical ticket of about $580. Correlation, not causation.
Widewail Staff Performance Study, 2026
“I'm able to pull individual sales people and go, here's what your score is. This is what people are saying about you. And it's instantly helping. And our scores actually are starting to climb back up, which is great.”
We build the read from review data we already have, then walk you through it.
