Built from public reviews of America's franchise dealerships, read for reputation and customer experience, and structured the same way for every store in the country.
Nine stores, nine different cohorts. Some markets are crowded, some are thin. The map shows where the pressure is before you spend a dollar on it.
The same lens works at any altitude: one rooftop, one market, one region, the whole country.
For three years this dataset produced research. Now it runs inside the product: every benchmark, every peer set, and every ranking a dealer sees is the Index answering a question about their own store.
Not a national average. Your metro, your brand, stores near your size, scored the same way so the comparison holds.
Where you sit in your cohort, and who moved since last month. Position is the number GMs act on.
Twenty-five experience topics, so you can see which part of the experience is costing you rather than watching one blended score.
Every one of these needs a dataset that covers the market, not just the dealers who already bought software from somebody.
The aggregate research is ungated and free to cite. The store-level numbers stay yours.
The industry read: volume, ratings, response rates, and what customers are actually talking about. Published every quarter since the start of 2025.
Read the latest report →One finding from the Index a week, written for operators, in about four minutes. Seventy-six issues and counting.
Subscribe to REV →We walk through new findings with the analysts who ran them, and take questions from the floor.
See upcoming sessions →New reviews land as they're posted. Your benchmark reflects the industry today, not last quarter.
Every review is sorted into the four categories dealers manage to: staff, wait times, price, communication.
Brand, region, and dealer size shape your peer set: nearby same-brand stores, similar-sized peers, and the U.S. industry.
See where your stores stand against the peer set that actually looks like yours, and which of them are climbing.
