Buyers and AI build their shortlist from what your customers say, but the only ones who speak up on their own are the upset ones. Signal asks every customer — automatically, triggered by events already in your DMS — so that shortlist gets built on recent, specific reviews, and nobody has to remember to ask.
Every highlight and every warning in this answer was assembled from customer reviews. Nobody at these stores wrote a word of it.
Review requests trigger off the events your DMS already logs. CDK is connected at launch, with more platforms rolling out after.
Sale complete, repair order closed: pick the events your team already logs, and every customer who triggers one gets a review request.
Unlimited campaigns, each with its own audience, timing, and review sites. Customize the questions you ask so reviews come back specific instead of generic.
What customers write, what they say on camera, what they will only tell you privately, and the facts buyers and AI look up: all collected and managed automatically.
Ask every customer, every time.
Requests send automatically after a deal or repair order closes, and every text greets the customer by name and credits the salesperson who helped them. Volume climbs without anyone chasing it.
Learn what customers won't post in public.
Surveys and review requests run from one place, so nobody gets texted twice in a week. What comes back is the detail a public review never includes.
Put real customers in your marketing.
Requests go out after a sale or service visit. Customers record on their own phone, guided the whole way, with nothing to download. A full library costs about what a single production day would.
Be findable, and be right.
One record per rooftop, distributed everywhere buyers and AI assistants look you up. Wrong information is a lost appointment.
Hours, address, and details, in one record.
What a buyer sees before they ever call you.
Pushed to Google, Apple, Bing and 50+ directories from this one record.
So "how are we doing?" finally has an answer.
The Widewail Score weighs what buyers weigh: your rating, how much recent feedback you have, and how fast you answer it. Sales and service are scored separately.
Included from Core. Comparing your score to the dealerships you compete with is Customer Clarity by Widewail, powered by the Widewail Index.
Your health score is 87, up 6 points in the last 30 days. The gain is mostly response time: every review answered, and answered faster.
Every quarter we measure the entire U.S. franchise market, then track Widewail dealers against it.
Source: The Widewail Index, Q1 2026
“If we had tried spiffs for every sales and service employee, it would have cost $1,600 a month for just 80 reviews. Widewail did exactly what they said it would, and generated far more reviews without the extra effort.”
See how Signal generates the review content buyers and AI assistants read, off the events already happening in your store.
