Whether your team wants to manage replies with a streamlined dashboard or you use our team of expertly-trained responders, Widewail ensures that no review is left unanswered, building trust and strengthening your brand voice across platforms.
How it works
As new reviews come in, Widewail pulls them into a single queue and tags them by department, employee, and associated topics with sentiment ratings. Sales and service feedback is separated automatically, ensuring every review folds into the correct reporting without manual sorting.
Depending on your subscription tier, responses are either written by your internal team using Widewail’s AI Assit, or managed end-to-end by Widewail’s response specialists using your approved brand voice. Every response is timely, personalized, and SEO-optimized so no customer feedback goes unanswered and your brand image holds strong.
Widewail tracks response rate, response time, and engagement trends across locations. Leaders can see where teams are excelling, where gaps exist, and how response activity impacts overall reputation performance over time.
30
+
locations utilizing review response services
<
1
day
average response time
100
%
satisfaction
