Based on Google reviews from 51 Communities
1/1/2024 - 12/31/2024
reputation health score Rated on a range from 0-100, the Widewail Reputation Health Score comprises four parts: monthly average review volume, lifetime review volume, monthly average rating, response rate. The calculation is as follows: 40% volume (monthly & lifetime) + 30% rating + 30% response.
77%How we calculate this score
-0.16 Below Benchmark
Benchmark
-1.07% Below Benchmark
Benchmark
Benchmark
Benchmark
Benchmarks calculated by analyzing 1.2 million reviews across the multifamily industry.
We use AI technology to determine how often a topic, such as “tour,” is mentioned in your reviews. Then, we calculate how often it’s mentioned in positive and negative reviews.
The “benchmark” is the national average for how often this topic comes up in multifamily Google reviews. The dataset includes 35,263 multifamily communities across the US.
Here’s how your resident experience is rated relative to the industry benchmark:
Positive %
0.82% 86.98%Below BenchmarkNegative %
0.6% 61.54%Below BenchmarkPositive %
13.17% 5.11% Above BenchmarkNegative %
4.82% 40.35%Below BenchmarkPositive %
6.58% 34.92%Below BenchmarkNegative %
9.04% 25.56% Above BenchmarkPositive %
34.16% 25.54%Below BenchmarkNegative %
14.46% 20.77%Below BenchmarkPositive %
11.93% 9.55% Above BenchmarkNegative %
3.61% 46.15% Above BenchmarkPositive %
9.47% 42.57%Below BenchmarkNegative %
0.6% 6.25%Below BenchmarkPositive %
8.64% 20.66%Below BenchmarkNegative %
0% 100%Below BenchmarkPositive %
7.82% 43.09%Below BenchmarkNegative %
10.24% 5.68% Above BenchmarkPositive %
17.7% 11.39% Above BenchmarkNegative %
43.37% 8.7% Above BenchmarkPositive %
13.58% 54.67% Above BenchmarkNegative %
18.07% 17.26% Above BenchmarkPositive %
13.17% 83.43%Below BenchmarkNegative %
15.06% 58.53%Below BenchmarkHere’s how you do:
These are the 5 topics most often mentioned in your negative reviews. Below benchmark is preferred, meaning the portfolio has fewer negative mentions of each topic.
Positive %
17.7% 11.39% Above BenchmarkNegative %
43.37% 8.7% Above BenchmarkPositive %
17.28% 46.56% Above BenchmarkNegative %
28.31% 20.43%Below BenchmarkPositive %
4.53% 7.55%Below BenchmarkNegative %
19.88% 1.84% Above BenchmarkPositive %
34.16% 25.54%Below BenchmarkNegative %
14.46% 20.77%Below BenchmarkPositive %
4.53% 65.93% Above BenchmarkNegative %
9.04% 27.68%Below BenchmarkThese are the 5 topics most often mentioned in your positive reviews. Above benchmark is preferred, meaning the portfolio has more positive mentions of each topic.
Positive %
34.16% 25.54%Below BenchmarkNegative %
14.46% 20.77%Below BenchmarkPositive %
18.11% 29.82% Above BenchmarkNegative %
1.2% 25.47%Below BenchmarkPositive %
11.93% 9.55% Above BenchmarkNegative %
3.61% 46.15% Above BenchmarkPositive %
17.7% 11.39% Above BenchmarkNegative %
43.37% 8.7% Above BenchmarkPositive %
12.35% 9.66%Below BenchmarkNegative %
9.64% 27.18% Above BenchmarkHere’s how you do:
Positive %
12.35% 49.33% Above BenchmarkNegative %
1.81% 166.18% Above BenchmarkPositive %
1.65% 57.14% Above BenchmarkNegative %
3.61% 257.43% Above BenchmarkPositive %
2.88% 30.91% Above BenchmarkNegative %
0% 100%Below BenchmarkPositive %
12.35% 9.66%Below BenchmarkNegative %
9.64% 27.18% Above BenchmarkPositive %
2.06% 49.28%Below BenchmarkNegative %
7.23% 93.32%Below BenchmarkPositive %
0.41% 215.38% Above BenchmarkNegative %
0.41% 24.33% Above BenchmarkPositive %
13.58% 54.67% Above BenchmarkNegative %
18.07% 17.26% Above BenchmarkPositive %
4.53% 7.55%Below BenchmarkNegative %
19.88% 1.84% Above BenchmarkPositive %
14.4% 30.43% Above BenchmarkNegative %
2.41% 40.12% Above BenchmarkPositive %
7.82% 43.09%Below BenchmarkNegative %
10.24% 5.68% Above BenchmarkPositive %
0.41% 85.66%Below BenchmarkNegative %
0.6% 57.89% Above BenchmarkPositive %
0.82% 48.43%Below BenchmarkNegative %
1.81% 2.26% Above BenchmarkPositive %
8.64% 20.66%Below BenchmarkNegative %
0% 100%Below BenchmarkPositive %
9.47% 42.57%Below BenchmarkNegative %
0.6% 6.25%Below BenchmarkPositive %
6.58% 34.92%Below BenchmarkNegative %
9.04% 25.56% Above BenchmarkPositive %
18.11% 29.82% Above BenchmarkNegative %
1.2% 25.47%Below BenchmarkPositive %
17.7% 11.39% Above BenchmarkNegative %
43.37% 8.7% Above BenchmarkPositive %
11.93% 9.55% Above BenchmarkNegative %
3.61% 46.15% Above BenchmarkPositive %
17.28% 46.56% Above BenchmarkNegative %
28.31% 20.43%Below BenchmarkPositive %
13.17% 5.11% Above BenchmarkNegative %
4.82% 40.35%Below BenchmarkPositive %
0.82% 13.89% Above BenchmarkNegative %
5.42% 31.13%Below BenchmarkPositive %
11.11% 183.42% Above BenchmarkNegative %
3.01% 3.08% Above BenchmarkPositive %
9.88% 204% Above BenchmarkNegative %
17.47% 45.83% Above BenchmarkPositive %
2.88% 179.61% Above BenchmarkNegative %
10.24% 30.61% Above BenchmarkPositive %
2.88% 190.91% Above BenchmarkNegative %
9.64% 6.41%Below BenchmarkPositive %
0.41% 173.33% Above BenchmarkNegative %
12.05% 18.6% Above BenchmarkPositive %
3.29% 113.64% Above BenchmarkNegative %
1.81% 12.56%Below BenchmarkPositive %
2.47% 14.35% Above BenchmarkNegative %
1.81% 53.11%Below BenchmarkPositive %
2.06% 52.59% Above BenchmarkNegative %
10.84% 3.21%Below BenchmarkPositive %
2.06% 64.24%Below BenchmarkNegative %
0% 100%Below BenchmarkPositive %
2.47% 23.05%Below BenchmarkNegative %
0.6% 64.71%Below BenchmarkPositive %
0.41% 70.5%Below BenchmarkNegative %
0% 100%Below BenchmarkPositive %
2.88% 289.19% Above BenchmarkNegative %
15.66% 50.58% Above BenchmarkPositive %
4.53% 65.93% Above BenchmarkNegative %
9.04% 27.68%Below BenchmarkPositive %
0.41% 19.61%Below BenchmarkNegative %
7.23% 17.65%Below BenchmarkPositive %
34.16% 25.54%Below BenchmarkNegative %
14.46% 20.77%Below BenchmarkPositive %
0.82% 86.98%Below BenchmarkNegative %
0.6% 61.54%Below BenchmarkPositive %
0% 100%Below BenchmarkNegative %
0% 100%Below BenchmarkPositive %
13.17% 83.43%Below BenchmarkNegative %
15.06% 58.53%Below Benchmark
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