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Frequently asked Question

“How can Widewail's automotive customer survey software benefit our dealership?”

Transform customer feedback into actionable insights with Widewail’s Pulse survey solution, designed specifically for the automotive industry.

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Widewail Surveys

Features: Widewail Pulse Capabilities

Widewail’s Pulse helps dealerships collect and analyze invaluable feedback without overwhelming customers. Using targeted, SMS-first surveys and coordinating with review generation outreach, Pulse delivers actionable Voice of the Customer insights.

Automotive Focus
  • Pulse is tailored to the unique needs of automotive dealerships.
  • Address challenges like low test drive-to-purchase conversion rates and difficulty collecting actionable feedback on service and sales experiences.
Ready-to-Use Surveys
  • Pre-designed templates are optimized for the automotive industry, but dealerships can also submit custom questions for approval.
  • All questions are crafted to avoid bias and ensure accurate, measurable responses.
Real-Time AI Insights
  • Pulse includes advanced analytics capabilities such as sentiment analysis and topic categorization.
  • Dealerships can quickly identify trends, uncover pain points, and act on customer preferences.
Unified Data Platform
  • Survey results are integrated with public review data in a single reporting system.
  • This allows dealerships to compare private feedback with public sentiment for a comprehensive view of performance.
Automated Delivery
  • Surveys are sent automatically via SMS after key trigger events like vehicle purchases or service appointments.
  • This ensures timely feedback collection without requiring manual intervention.
widewail surveys

Benefits: Why Pulse for Dealership Surveys?

Pulse is a private, automated survey solution which integrates with your review management strategy. Dealerships can improve customer satisfaction, refine operations, and make data-driven decisions - all without overwhelming customers with excessive requests.

Improved Sentiment Collection
  • OEM surveys often fail to address dealership-specific concerns or provide actionable insights.
  • Pulse enables dealerships to ask the right questions, for service satisfaction, sales experience, and vehicle preferences.
Avoiding Customer Fatigue
  • Over-surveying risks irritating customers and damaging long-term relationships.
  • Pulse prevents this with the option to stagger survey delivery and maintaining a balanced outreach (e.g., 70% reviews, 30% surveys).
Actionable Insights
  • With AI-driven analytics, dealerships can move from an “I think” mindset to a “data says” approach.
  • Gain clarity on what’s working and what needs improvement. Use reviews to identify problems and surveys to dig deeper.
Efficient Feedback Management
  • Managed services ensure professional handling of customer responses through a team trained to resolve complaints using established protocols.

  • This approach addresses customer concerns and enhances reputation, building trust and loyalty.

Operational Efficiency
  • Automated delivery and integrated reporting simplify feedback collection and make it actionable.

  • Monitoring survey views, responses, sends, open rates and skip rates enables your team to swiftly recognize and respond to trends.

Widewail surveys

Use Cases: How Dealers Employ Our Surveys

Our automotive survey solution provides sentiment transperancy throughout the customer journey. From sales expectations to post-service feedback, Pulse has diverse and insightful applications tied to 27 commonly mentioned review topics.

Post-Service Feedback
  • Collect insights on service quality and identify areas for departmental improvement.
Sales Experience
  • Efficiently capture valuable feedback on the sales process to refine your approach.
Staff Performance
  • Use customer feedback to evaluate team performance and training needs.

Other Widewail FAQs

How Customizable is Widewail for Your Business Needs?

Widewail offers customization options for your unique structure. Tailor responses, serve multiple locations, and integrate management across departments and platforms. Learn more...

Can Widewail Integrate with DMS/PMS and other Software?

Widewail specializes in tailored integration solutions for your DMS/PMS and more. Explore our options related to your existing software for operational efficiency. Learn more...

How Customizable Are Widewail's Reporting Features?

Widewail's reporting tools are highly customizable, enabling report design that tracks your unique metrics and provides actionable insights for your business. Learn more...

How Does Widewail Handle Onboarding and Support?

Widewail offers peerless ongoing support with an efficient implementation and onboarding process including setup, integration, and training. Learn more...

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