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How It Works

This Isn’t Just Monitoring Technology. Take a Proactive Approach to Reputation.

A Google-First Approach

If your reputation strategy isn't improving your Google rankings and driving quality prospects, you don't have a strategy.

  • Rank with reviews
  • Drive quality inbound leads
  • Manage listings at scale
  • Increase conversion with trustworthy content
  • Optimize with AI topic analysis
“58% of people said they would be willing to spend more money with businesses that have positive reviews. We know that a reputation management strategy is vitally important to making sure we can capture not only those who want to visit our properties but those who are able to pay the rents that we ask for.”
Allison Walentowicz
VP of Marketing | Avanti Residential
 

Optimize Key Resources

Save internal resources with help from Widewail technology & services. Do more with less hassle.

  • Automate the collection of new reviews & video testimonials
  • Services to respond to reviews and social engagements
  • Integrated with hundreds of technologies
  • Stop missing review opportunities
“By partnering with Widewail we've been able to streamline our process. Now, our on-site teams save the time previously spent monitoring and responding to reviews on multiple platforms, focusing their efforts on high-touch interactions, and making improvements based on feedback from review content. As a result, our residents are happier and our ratings have improved over time.”
Stephanie Robicheau
Senior Lifecycle Marketing Manager | BH
 

AI Topic Analysis

Reporting that gives a full view of customer experience. Go deeper with valuable business insights.

  • View sentiment at each stage of the customer journey
  • See the most talked about topics
  • Detailed team reporting tools
  • Review data by site, category, rating
The tools we used in the past were all about reporting review data, but Widewail allows us to act on that data.
Stephanie Robicheau
Senior Lifecycle Marketing Manager | BH Management
 

Trust Marketing Framework

Grow With Trust

Today, trust in your business is built peer-to-peer. Trust leaders harness the resident's voice as a tool for growth. The Trust Marketing Framework can help set your communities apart in 3 phases:

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Phase 1

Capture Reviews

Use automated technology to strategically ask for reviews from every resident at the perfect time. Increase the volume and quality of your online reviews. Project an authentic view of the resident experience online.

Phase 2

Distribute Online

Use the voice of your residents to persuade your prospects. Let review sites support your reputation or put reviews and video testimonials right into your marketing materials as social proof.

Phase 3

Manage Engagement

Use AI topic analysis to understand what drives positive and negative sentiment in your communities. Respond to all reviews, good and bad. Compare locations or employees to identify areas for improvement.