No bots here. Instead, a team of talented writers. Let Widewail do the heavy lifting.
Reviews are constantly changing - defining and redefining your reputation daily. Our team monitors and responds quickly to customer engagements across your most powerful review sites, optimizing responses with brand keywords and alerting you when you need to jump into the conversation. You can trust Widewail to stay on top of your online review management so you can direct valuable in-house marketing efforts appropriately.
Widewail offers review response managed services that work in lockstep with your team. We send positive responses immediately, but for less-than-satisfied customers, we require your help to provide thoughtful responses in the context of their visit. When a negative review is posted, we will alert the appropriate people at your dealership via email and text with a suggested response plan. Our process ensures that sensitive cases are handled promptly and with benchmark professionalism.
Our keyword-rich approach makes us an industry leader. Each positive response tastefully incorporates keywords such as business name and product offerings. In other words, our responses read well while also providing Google with the information it needs to assess your business.
The Widewail platform is designed to monitor and aggregate all of the digital interactions around your business, helping you to stay connected with your customers in real-time. Custom built, it arms our team with the tools needed to efficiently and effectively manage these engagements with your customers and prospects.
The smart local marketer's guide to responding to Google reviews. Lessons applied to examples pulled directly from our experience. Learn tactics to handle even the trickiest of reviews, like 1-star no comment or 4-star but unhappy.
In most cases, our team will author responses to all of your reviews the same business day as posted. Positive review responses are sent out immediately, while suggested responses to negative reviews are sent to your team for review and approval. When dealing with negative reviews, a fast response from your business or our Facebook and Google review management service will give you the highest probability of problem resolution.
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