Get the highlights and lowlights synthesized from real customer feedback, benchmarked against every car dealership review in the country. Quickly understand what's working and what's not in your operations.
How it works
Widewail analyzes reviews and survey responses using automotive-specific sentiment modeling, tagging feedback by topic, department, and intent. Millions of customer comments are transformed into structured data that reflects how real experiences are being perceived across the industry.
Data collected for Widewail users is benchmarked against industry, brand, and peer performance. Widewail surfaces trends, recurring issues, and strengths through tools like the Reputation Health Score and topic-level benchmarks so performance is easy to understand and compare.
Executive-ready scorecards highlight what’s changing, what needs attention, and where to act next. Leaders get a clear view of CX performance without digging through raw data.
