A private survey product designed from the ground up to coordinate with your other feedback requests. Get the insight you need without overwhelming your customers.
Coordinate sends and combine insights from private surveys and public reviews to pinpoint what drives customer satisfaction—and know exactly what actions to take next.
Widewail seamlessly connects with Widewail's review and services capabilities to help you manage feedback effortlessly. Using Customer Intelligence, create a deep pool of customer insights by pairing surveys with AI topic analysis reporting.
With coordinated outreach, avoid oversurveying and collisions between disconnected systems. Split your customer base by a percentage (30% get a survey, 70% get a review request) or use time delays to choreograph messages.
The review response team here at Widewail has responded to over 2 million reviews and social media comments. We’ve taken the same expertise and workflow and applied it to surveys.
With Widewail, private survey results and public review data come together for a complete view of your customer journey. With Customer Intelligence, Widewail can quickly tell you what makes your customers happy and why.
Tailored question libraries for Automotive with customer lifecycle event survey triggers.
With Widewail you can collect, analyze, and act on customer feedback, no matter if you’re 5, 50, or 5,000 locations.
Writing surveys seems simple—but it’s not.
Even subtle biases in your questions can skew your data, leaving you with misleading insights and wasted opportunities to learn from your customers.
Worst case: you act on the wrong data.
Unintentionally rolling out changes based on flawed insights or, worse, ignoring customer needs because your survey led you astray—a boardroom conversation worth avoiding.
Pulse makes survey-building easy.
Use our expert-designed, bias-free question library to make sure you get responses you can trust. Industry-specific templates ensure every answer leads to actionable insights.
Timing is everything when collecting feedback.
But sending surveys manually—or worse, not sending them—can result in low response rates and missed opportunities.
There’s no need to rely on people when technology can do the job.
Missed customer feedback opportunities can leave you blind to the nuance, good or bad, of each customer’s experience with your business. Responding months later, now exaggerated with the speed expected in the AI era, means you're reacting too late to fix problems or capitalize on wins.
Pulse automates survey delivery, triggering them based on lifecycle events.
Whether it's after a purchase or service appointment in Automotive or a tour or renewal in Multifamily Property Management, Widewail Pulse has you covered.
Collecting feedback is only half the battle.
The real challenge isn’t collecting feedback—it’s knowing what to do with it. Pulse makes it easy to analyze trends and act fast, so you can solve problems and delight customers before it’s too late.
Learn what your customers want, in their own words, at any scale.
With Widewail, all feedback—private survey and public review data—is housed in the Widewail Platform. With modern AI technology, advanced topic and sentiment analysis can tell you what is being said in your feedback, the sentiment, and how this compares to industry-specific standards.
