The Q3 Report is Here — Voice of the Customer: Automotive's Reputation and Customer Experience Trends Found in 1.45M Reviews. Download Now
Boise, ID
1/1/2025 - 9/30/2025
Based on Google reviews from 5 Dealerships
reputation health score Rated on a range from 0-100, the Widewail Reputation Health Score comprises four parts: monthly average review volume, lifetime review volume, monthly average rating, response rate. The calculation is as follows: 40% volume (monthly & lifetime) + 30% rating + 30% response.
89/100How we calculate this score
WatchHow this score compares to all dealers
0.86% Above Benchmark
Benchmark
347.44% Above Benchmark
Benchmark
Benchmark
Benchmark
Benchmarks calculated by analyzing Google reviews across the United States automotive industry (18,000 new car dealers). Learn More
Here’s how you do:
These are the 5 topics most often mentioned in positive automotive reviews. Above benchmark is preferred for positive reviews, meaning your group has more positive mentions of each topic. Here’s how you perform in this time period:
Positive %
73.05% 5.2%Below BenchmarkNegative %
37.83% 0.32%Below BenchmarkPositive %
35.51% 8.83% Above BenchmarkNegative %
23.04% 7.06%Below BenchmarkPositive %
11.03% 9.89%Below BenchmarkNegative %
3.91% 22.19% Above BenchmarkPositive %
13.89% 13.19%Below BenchmarkNegative %
2.61% 14.14%Below BenchmarkPositive %
17.95% 2.23%Below BenchmarkNegative %
1.3% 2.26%Below BenchmarkThese are the 5 topics most often mentioned in negative automotive reviews. Below benchmark is preferred for negative reviews, meaning your group has fewer negative mentions of each topic. Here’s how you perform in this time period:
Positive %
12.24% 12.29% Above BenchmarkNegative %
36.52% 14.93%Below BenchmarkPositive %
41.05% 2.29% Above BenchmarkNegative %
40.87% 3.97%Below BenchmarkPositive %
7.08% 3.66% Above BenchmarkNegative %
22.61% 2.4% Above BenchmarkPositive %
7.57% 25.54% Above BenchmarkNegative %
21.74% 8.27% Above BenchmarkPositive %
5.38% 34.16% Above BenchmarkNegative %
18.26% 4.95%Below BenchmarkHere’s how you do:
Positive %
0% 0%Below BenchmarkNegative %
1.3% 45.15%Below BenchmarkPositive %
7.08% 3.66% Above BenchmarkNegative %
22.61% 2.4% Above BenchmarkPositive %
2.8% 5.41%Below BenchmarkNegative %
0.87% 3.33%Below BenchmarkPositive %
2.36% 23.13%Below BenchmarkNegative %
3.48% 15.53%Below BenchmarkPositive %
12.24% 12.29% Above BenchmarkNegative %
36.52% 14.93%Below BenchmarkPositive %
0% 100%Below BenchmarkNegative %
5.22% 13.48% Above BenchmarkPositive %
3.13% 20.56%Below BenchmarkNegative %
1.3% 34.34%Below BenchmarkPositive %
6.2% 30.8% Above BenchmarkNegative %
7.39% 1.73%Below BenchmarkPositive %
17.95% 2.23%Below BenchmarkNegative %
1.3% 2.26%Below BenchmarkPositive %
20.42% 13.55%Below BenchmarkNegative %
3.04% 13.86% Above BenchmarkPositive %
2.25% 30.56%Below BenchmarkNegative %
7.83% 24.88% Above BenchmarkPositive %
4.06% 24.54% Above BenchmarkNegative %
2.61% 12.71%Below BenchmarkPositive %
13.89% 13.19%Below BenchmarkNegative %
2.61% 14.14%Below BenchmarkPositive %
1.43% 45.92% Above BenchmarkNegative %
0.87% 63.9%Below BenchmarkPositive %
8.4% 2.67%Below BenchmarkNegative %
18.7% 9.36%Below BenchmarkPositive %
0.93% 78.85% Above BenchmarkNegative %
2.17% 21.23% Above BenchmarkPositive %
5.38% 34.16% Above BenchmarkNegative %
18.26% 4.95%Below BenchmarkPositive %
11.03% 9.89%Below BenchmarkNegative %
3.91% 22.19% Above BenchmarkPositive %
35.51% 8.83% Above BenchmarkNegative %
23.04% 7.06%Below BenchmarkPositive %
41.05% 2.29% Above BenchmarkNegative %
40.87% 3.97%Below BenchmarkPositive %
73.05% 5.2%Below BenchmarkNegative %
37.83% 0.32%Below BenchmarkPositive %
2.09% 22.94% Above BenchmarkNegative %
4.78% 34.65% Above BenchmarkPositive %
0.38% 15.56%Below BenchmarkNegative %
0% 100%Below BenchmarkPositive %
7.57% 25.54% Above BenchmarkNegative %
21.74% 8.27% Above BenchmarkPositive %
0.82% 24.07%Below BenchmarkNegative %
4.78% 30.12%Below BenchmarkTalk to our team to better understand how Widewail can help you analyze and understand your customer experience like no other technology on the market today.
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