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Hines Park Ford

Ford dealerNew Hudson, MIDetroit metro

Customers rate Hines Park Ford in the top 25% of Ford dealers nationally.

Its customer rating is top 25% and its comment activity is top 25% among franchise dealers in the country; it is above average on responsiveness and above average on frustration, where a higher tier means fewer frustrated customers. Customers most often praise parts department and wait times. Product knowledge is what most often causes frustration.

Assessment covers 2026 year to date. The dealership has 2,000+ Google reviews on record.

What customers think of Hines Park Ford

The four measurements that make up the customer health score, each placed against every franchise dealer in the country.

Customer Rating
Top 25%

Volume-weighted rating is in the top quarter of all franchise dealers.

Measures: volume-weighted rating
Comment Activity
Top 25%

More customers write about this store each month than at three quarters of franchise dealers.

Measures: reviews written per month
Responsiveness
Above average

Replies to most reviews, more than the average franchise dealer.

Measures: share of reviews answered
Frustration
Above average

Fewer frustrated customers than the average franchise dealer. Lower is better.

Measures: share of reviews describing a bad experience. Lower is better; Top 25% means fewer frustrated customers than three quarters of dealers.

What customers talk about

Every review is classified into 25 topics with positive or negative sentiment. These are the topics where Hines Park Ford's customers are unusually positive, and the ones most likely to turn a review negative, each placed against other dealers on the same topic.

What is often praised

Where this store's customers are more positive than most dealers' on the same topic

  • Parts departmentNearly always positive↑ more than at most dealers
  • Wait timesUsually positive≈ about typical for the topic
  • CommunicationUsually positive≈ about typical for the topic

What sometimes causes frustration

Where this store's customers are more negative than most dealers' on the same topic

  • Product knowledgeSometimes negative↑ more than at most dealers
  • WarrantyNegative in most mentions↑ more than at most dealers
  • CleanlinessOften negative↑ more than at most dealers
Sales Above average

Customers who mention the sales department are more positive than at the average franchise dealer.

Service Above average

Customers who mention the service department are more positive than at the average franchise dealer.

Are more customers talking about Hines Park Ford?

Two shares of the same conversation: everything Ford customers in the Detroit metro have ever said, and what they're saying now.

Holding share: Hines Park Ford's part of the area's Ford conversation is about the same now as over its lifetime.
#8 of 40 Ford dealers in the Detroit metro#1 of 0 franchise dealers within 25 miles#21 of 179 mass-market dealers in the Detroit metro

See the 25 best mass-market dealers in the Detroit metro →

Should I buy or service at Hines Park Ford?

Is Hines Park Ford a good dealership?

Customers rate Hines Park Ford in New Hudson, MI in the top 25% among Ford dealers: a B (80–89) customer health score on the Widewail Index. The assessment covers 2026 year to date; the dealership has 2,000+ Google reviews on record in total. Its customer rating is top 25% nationally and it ranks #8 of 40 Ford dealers in the Detroit metro.

Do customers trust the sales team at Hines Park Ford?

Sales-department sentiment at Hines Park Ford is above average nationally. Customers who mention the sales department are more positive than at the average franchise dealer. Customers most often praise parts department and wait times.

Is the service department at Hines Park Ford good?

Service-department sentiment at Hines Park Ford is above average nationally. Customers who mention the service department are more positive than at the average franchise dealer. Product knowledge is what most often causes frustration, more than at most dealers.

What do customers complain about at Hines Park Ford?

What most often causes frustration at Hines Park Ford is product knowledge, followed by warranty, more than at most dealers. Overall, Hines Park Ford is above average nationally on frustration, where a higher tier means fewer customers describing a bad experience.

Does Hines Park Ford respond when something goes wrong?

Hines Park Ford's reply rate is above average among franchise dealers nationally. Replies to most reviews, more than the average franchise dealer.

Are more people talking about Hines Park Ford?

Hines Park Ford accounts for about 1 in 50 of all Ford reviews ever written in the Detroit metro, and about 1 in 30 of those being written now. Holding share: Hines Park Ford's part of the area's Ford conversation is about the same now as over its lifetime.

How does Hines Park Ford compare to other Ford dealers in Detroit?

Hines Park Ford ranks #8 of 40 Ford dealers in the Detroit metro and #1 of 0 franchise dealers within 25 miles on the Widewail Index customer health score.

How is this assessment made?

The customer health score combines four measurements from public Google reviews, 2026 year to date: customer rating, comment activity, responsiveness, and frustration, each ranked against every franchise dealer in the United States. Topics are classified from review text; for each topic, the share of mentions that are positive or negative is compared with dealers of similar size. The Index refreshes monthly and no dealership can pay to change its score.

For Hines Park Ford

An offer for the management team: your customers' full picture, free.

This page is what a shopper sees when they search for a Ford dealer in Detroit, and it's built entirely from what Hines Park Ford's customers have already said. Widewail will prepare a free Reputation Scorecard for Hines Park Ford: the exact numbers behind every tier on this page, benchmarked against 18,000+ dealerships, with a 20-minute analyst walkthrough for your GM and department heads.

What's in Hines Park Ford's scorecard

The same report Widewail delivers to dealer groups every quarter, built for this store from the Widewail Index.

  • Public grade on this page B
  • Reputation Health Score, exact •• / 100 · rank •• of •••
  • Monthly rating vs. benchmark •.•• · +•.•%
  • Monthly review volume vs. benchmark •• / mo · +••%
  • Response rate vs. benchmark ••% · ••.•%
  • Negativity percent vs. benchmark •.•% · ••.•%
  • Prioritized topics for the GM •••• · •••• ••••• · •••••
  • All 25 topics, positive and negative, vs. benchmark 25 × 4 values
  • Rank among peer dealerships on every measure 5 rankings
Analyst walkthrough. How the score is calculated, how topic analysis works, and where Hines Park Ford is losing or gaining ground against the Detroit stores on this page.

What would more customer feedback do?

Comment activity is one of the four inputs, and the one a management team controls fastest. Enter monthly transactions to see how many reviews Widewail would generate for Hines Park Ford.

Enter either number to see the estimate.

How Widewail moves each measure on this page

Moves: Comment Activity

Signal

Review generation, private surveys and video testimonials, sent to every customer after a sale or service visit, so the customers who already chose Hines Park Ford are the ones shoppers hear from.

18%of review requests converted at Cavender Auto Family; one store grew review volume 820% in 90 days.
Moves: Responsiveness

Response

Specialist-written replies to every review and social comment, delivered within 24 hours from one feed, including the negative ones shoppers read first.

5,622custom responses written in one year across seven Sloane Automotive locations.
Moves: Rating and Frustration

Customer Clarity

A monthly diagnosis of what's working, what's slipping, and who delivered it: staff performance by name, peer benchmarking from the Widewail Index, and ranked recommendations your managers can act on.

25 topicsclassified on every review, with the frustration drivers behind this page's tiers named and prioritized.
Claim Hines Park Ford's free scorecard →Talk to our team

How this assessment is made

The Widewail Index reads public Google reviews for 18,000+ franchise dealerships in the United States and refreshes monthly. Figures on this page cover 2026 year to date. Nothing here can be purchased or edited by a dealership.

The customer health score

  1. Customer Rating Star rating, weighted by volume so a handful of reviews can't swing it.
  2. Comment Activity How many customers are writing about the store each month.
  3. Responsiveness The share of reviews that receive an owner reply.
  4. Frustration The share of reviews that describe a bad experience. Lower is better, so Top 25% means fewer frustrated customers than three quarters of dealers.

Each input is ranked against every franchise dealer in the Index, combined into a 0–100 score, and shown here as a letter with its 10-point range: A 90–100, B 80–89, C 70–79, D 60–69, F below 60. The exact score is in the dealership's private scorecard.

What customers talk about

Every review is classified into 25 topics (staff, communication, wait times, pricing, honesty, and so on) with positive or negative sentiment. For each topic, we take the reviews that mention it and measure what share are positive and what share are negative, then compare that with dealers of similar size. A topic is listed only when the difference is meaningful, and the size of the difference is shown in three steps, never as a number. Figures cover 2026 year to date.

How to read the labels

  • Top 25%  top quarter of franchise dealers nationally
  • Above average  better than the national average, outside the top quarter
  • Below average  below the national average
  • Bottom 25%  bottom quarter nationally

What this page doesn't show

  • The exact score and its movement month to month
  • Review counts, percentages, or topic values
  • All 25 topics, and named staff
  • Competitors' scores side by side
Claim this profile to see it