Our CEO is on the Grand Ballroom main stage Wednesday at 9:50 with the dollars-per-RO study. Customer Clarity is live at our table all three days, and your Brand Reputation Scorecard is already built.
DMS integration is CDK-only at launch.
Three things worth your time, and none of them need anything from you first.
Cuyler Owens on the Grand Ballroom main stage with what 350+ franchise dealerships show about staff behavior and service revenue.
Session details ›Ten minutes at our table with the map already filtered to your region and your brand, and the Employee Snapshot open on your own store.
What we will show you ›One document per rooftop, already built. Nothing to install, no form to fill out, and no data needed from you.
What is on it ›Two minutes on what a GM actually does with staff performance.
And the Customer Intelligence System Behind It
The session runs 9:50 to 10:20, right after the 9:20 welcome. The vendor showcase opens at 7:30, so there is time to see the screen before the room fills up.
One page per person, every month: who customers named, what to celebrate, and the one thing worth a conversation.
One page per person, drawn from what customers actually said.
Marcus and Karen are the clearest leaders on service consistency; use them as peer coaches. Noel’s mix of praise with recurring comments on wait times warrants a focused coaching conversation.
Before customers leave, have Noel briefly name one concrete way he helped and confirm the wait met expectations.
Every person customers named, scored on what those customers actually said.
The praise that usually dies in a manager’s inbox, pulled out and attributed.
The recurring themes worth one conversation, with the words to have it.
Most dealerships watch their reviews. Very few use them to see where competitors are gaining ground and what to fix next.
A scorecard measures your store against the country. It cannot tell you whether the store down the street is doing it better. That is what we will put on the screen, filtered to your region and your brand before you sit down.
We ran it on your stores before the show. One document per rooftop, powered by the Widewail Index. Nothing to install, no form to fill out, and no data needed from you.
Monthly rating, response rate and negative share, each measured against a national benchmark.
What your customers actually raise, across the 25 pillars of a quality retail automotive experience.
One document per store, so the gap between your best and your worst rooftop is on paper.
We are at the vendor showcase in the Grand Ballroom Foyer. These are the breaks NCM has set aside for it, with the Wednesday keynote marked.
| Day | Times | What it is |
|---|---|---|
| Wednesday, Sep 9 | 9:50 – 10:20 am | Widewail keynote, Grand Ballroom main stage |
| Wednesday, Sep 9 | 7:30 – 9:20 am 11:45 am – 12:55 pm 2:15 – 2:45 pm | Showcase, then lunch, then the afternoon break |
| Thursday, Sep 10 | 7:00 – 8:00 am 10:05 – 10:45 am 11:50 am – 12:40 pm 2:20 – 3:00 pm | Breakfast, mid-morning, lunch, afternoon |
| Friday, Sep 11 | 7:00 – 8:00 am 9:55 – 10:25 am | Breakfast, then the final break |
Scorecards and benchmarks are powered by the Widewail Index, built from more than 18,000 US dealership rooftops and about 400,000 new reviews a month.
Tell us your group and we will have the map filtered to your region and your brand, with your scorecards waiting.
