Widewail's packaging in the Kia Digital Program is now Core, Pro, and a Customer Clarity add-on: the layer that tells you where you rank against other mass-market stores competing for the same shopper, who on your team is driving it, and what to fix next. Every package is co-op eligible.
They are choosing between you, the Hyundai store, the Toyota store, and whoever Google puts in front of them first. Three numbers decide whether you make that list, and all three come out of your reviews.
Roughly a third of consumers will only use a business rated 4.5 or higher.1 Below that line you are not losing the comparison. You are not in it.
Kia has been taking share, and the shopper deciding between your store and the Hyundai or Toyota store down the road reads both sets of reviews first. That is where the fight is visible.
Rating, review volume and response rate are the signals Google and AI answer engines read when a shopper asks who to buy from. Thin, stale or unanswered reviews and you are not in the answer.
Widewail scores every franchise dealership in the country from public review data, so we can measure the Kia Certified Program against Kia dealerships running Widewail. These are the three signals a shopper and a search engine both read first.
Widewail Index, Q3 2026. The Index measures more than 18,000 U.S. franchise rooftops and reads about 400,000 new reviews a month, covers all dealerships.
Start with Core or Pro. Add Customer Clarity to either one whenever you are ready to act on what your customers are telling you.
Build the review foundation.
Everything in Core, plus our team and your local rank.
Added to Core or Pro. The layer that turns your reviews into a decision.
Most dealerships watch their reviews. Very few use them. A review program tells you what your customers said, but it cannot tell you whether the Kia store fifteen minutes away is doing it better, or which of your advisors is the reason.
Filter the map to any mass-market brand in your region and see where you land: Hyundai, Toyota, Honda, Nissan, or the Kia stores in your own metro. Scored across the four categories customers judge you on: staff, wait times, price and communication. Powered by the Widewail Index.
Every person customers named, scored on what those customers wrote, with the quotes behind the score. The praise that usually dies in a manager’s inbox reaches the person who earned it, and the one recurring theme worth a conversation comes with the words to have it.
A ranked list of the changes with the largest projected impact on your rating, delivered to the GM, fixed ops and each department head on a schedule, so the meeting ends with a decision instead of a dashboard.
1. Cox Automotive, 2026 Fixed Ops & Ownership Study. DMS integration is CDK-only at launch; dealerships on other platforms get the full review-based intelligence and the DMS layer when their platform comes online.
| Capability | Core$500 | Pro$750 | + Customer Clarity$450 |
|---|---|---|---|
| Signal | |||
| Automated review requests | ✓ | ✓ | |
| Private customer surveys | ✓ | ✓ | |
| SMS video testimonial collection | ✓ | ✓ | |
| Listings management | ✓ | ✓ | |
| Auto-route reviews to service or sales profile | ✓ | ✓ | |
| Custom review, survey & video campaigns | ✓ | ✓ | |
| Social media management | — | ✓ | |
| Response | |||
| Automated & self-service review response | ✓ | ✓ | |
| Managed review response | — | ✓ | |
| Managed social media comments | — | ✓ | |
| Reputation reporting | |||
| Reputation performance reporting | ✓ | ✓ | |
| Reputation Health Score | ✓ | ✓ | |
| Enterprise / multi-rooftop reporting | ✓ | ✓ | |
| Customer Clarity | |||
| Reputation Executive Summary Scorecards | — | ✓ | ✓ |
| Tags Report (topic performance by tag) | — | ✓ | ✓ |
| Competitive benchmarking on the map | — | ✓ | ✓ |
| Topic-level competitive benchmarking | — | — | ✓ |
| Staff performance reporting & analytics | — | — | ✓ |
| Recommendations engine | — | — | ✓ |
| DMS full integration (CDK at launch) | — | — | ✓ |
| Role-based email distribution | — | — | ✓ |
| Verbatims | — | — | ✓ |
Core and Pro are base packages, so choose one. Customer Clarity is a $450 add-on to either, and it turns on every row in the Customer Clarity section.
Widewail is an approved Reputation Management vendor in the Kia Digital Program, so enrollment and billing run through the program you already use.
Core or Pro, with or without Customer Clarity. If you are already a Widewail customer, talk to your account team about moving onto the new packaging.
Enrollment is handled on the Kia Digital Program site under Tools → Reputation Management.
Go to enrollment ›We connect your review profiles, listings and DMS, load your voice and response guidelines, and your first scorecard follows.
Enrollment runs through the Kia Digital Program site. If you would rather see your own market first, we will pull it up — every mass-market store around you, scored — plus your own Brand Reputation Scorecard, with nothing to install and no data needed from you.
