Surprise Ford
Customers rate Surprise Ford in the top 5% of Ford dealers nationally.
Its customer rating is top 25% and its comment activity is top 25% among franchise dealers in the country; it is top 25% on responsiveness and above average on frustration, where a higher tier means fewer frustrated customers. Customers most often praise parts department and valet. Valet is what most often causes frustration.
Assessment covers 2026 year to date. The dealership has 4,000+ Google reviews on record.
What customers think of Surprise Ford
The four measurements that make up the customer health score, each placed against every franchise dealer in the country.
Customer Rating
Top 25%Volume-weighted rating is in the top quarter of all franchise dealers.
Measures: volume-weighted rating
Comment Activity
Top 25%More customers write about this store each month than at three quarters of franchise dealers.
Measures: reviews written per month
Responsiveness
Top 25%Replies to nearly all reviews. Among the most responsive quarter of franchise dealers.
Measures: share of reviews answered
Frustration
Above averageFewer frustrated customers than the average franchise dealer. Lower is better.
Measures: share of reviews describing a bad experience. Lower is better; Top 25% means fewer frustrated customers than three quarters of dealers.
What customers talk about
Every review is classified into 25 topics with positive or negative sentiment. These are the topics where Surprise Ford's customers are unusually positive, and the ones most likely to turn a review negative, each placed against other dealers on the same topic.
What is often praised
Where this store's customers are more positive than most dealers' on the same topic
- Parts departmentUsually positive↑ more than at most dealers
- ValetOften positive≈ about typical for the topic
- Loaner carsUsually positive≈ about typical for the topic
What sometimes causes frustration
Where this store's customers are more negative than most dealers' on the same topic
- ValetOften negative↑ more than at most dealers
- HelpfulnessOccasionally negative↑ more than at most dealers
- CaringOccasionally negative↑ more than at most dealers
Sales Below average
Customers who mention the sales department are less positive than at the average franchise dealer.
Service Above average
Customers who mention the service department are more positive than at the average franchise dealer.
Are more customers talking about Surprise Ford?
Two shares of the same conversation: everything Ford customers in the Phoenix metro have ever said, and what they're saying now.
Gaining share: Surprise Ford accounts for more of the area's Ford reviews now than over its lifetime.
#2 of 12 Ford dealers in the Phoenix metro#2 of 69 franchise dealers within 25 miles#5 of 118 mass-market dealers in the Phoenix metro
Should I buy or service at Surprise Ford?
Is Surprise Ford a good dealership?
Customers rate Surprise Ford in Surprise, AZ in the top 5% among Ford dealers: an A (90–100) customer health score on the Widewail Index. The assessment covers 2026 year to date; the dealership has 4,000+ Google reviews on record in total. Its customer rating is top 25% nationally and it ranks #2 of 12 Ford dealers in the Phoenix metro.
Do customers trust the sales team at Surprise Ford?
Sales-department sentiment at Surprise Ford is below average nationally. Customers who mention the sales department are less positive than at the average franchise dealer. Customers most often praise parts department and valet.
Is the service department at Surprise Ford good?
Service-department sentiment at Surprise Ford is above average nationally. Customers who mention the service department are more positive than at the average franchise dealer. Valet is what most often causes frustration, more than at most dealers.
What do customers complain about at Surprise Ford?
What most often causes frustration at Surprise Ford is valet, followed by helpfulness, more than at most dealers. Overall, Surprise Ford is above average nationally on frustration, where a higher tier means fewer customers describing a bad experience.
Does Surprise Ford respond when something goes wrong?
Surprise Ford's reply rate is top 25% among franchise dealers nationally. Replies to nearly all reviews. Among the most responsive quarter of franchise dealers.
Are more people talking about Surprise Ford?
Surprise Ford accounts for about 1 in 10 of all Ford reviews ever written in the Phoenix metro, and about 1 in 6 of those being written now. Gaining share: Surprise Ford accounts for more of the area's Ford reviews now than over its lifetime.
How does Surprise Ford compare to other Ford dealers in Phoenix?
Surprise Ford ranks #2 of 12 Ford dealers in the Phoenix metro and #2 of 69 franchise dealers within 25 miles on the Widewail Index customer health score.
How is this assessment made?
The customer health score combines four measurements from public Google reviews, 2026 year to date: customer rating, comment activity, responsiveness, and frustration, each ranked against every franchise dealer in the United States. Topics are classified from review text; for each topic, the share of mentions that are positive or negative is compared with dealers of similar size. The Index refreshes monthly and no dealership can pay to change its score.
For Surprise Ford
An offer for the management team: your customers' full picture, free.
This page is what a shopper sees when they search for a Ford dealer in Phoenix, and it's built entirely from what Surprise Ford's customers have already said. Widewail will prepare a free Reputation Scorecard for Surprise Ford: the exact numbers behind every tier on this page, benchmarked against 18,000+ dealerships, with a 20-minute analyst walkthrough for your GM and department heads.
What's in Surprise Ford's scorecard
The same report Widewail delivers to dealer groups every quarter, built for this store from the Widewail Index.
- Public grade on this page A
- Reputation Health Score, exact 84 / 100 · rank 50 of 150
- Monthly rating vs. benchmark 4.77 · +4.6%
- Monthly review volume vs. benchmark 18 / mo · +54%
- Response rate vs. benchmark 86% · 91.7%
- Negativity percent vs. benchmark 6.5% · 11.1%
- Prioritized topics for the GM staff · wait times · price
- All 25 topics, positive and negative, vs. benchmark 25 × 4 values
- Rank among peer dealerships on every measure 5 rankings
Analyst walkthrough. How the score is calculated, how topic analysis works, and where Surprise Ford is losing or gaining ground against the Phoenix stores on this page.
What would more customer feedback do?
Comment activity is one of the four inputs, and the one a management team controls fastest. Enter monthly transactions to see how many reviews Widewail would generate for Surprise Ford.
0 new reviews / month
at Widewail's 14% customer-to-review conversion
Over twelve months0
Where that volume sits among Ford dealers
Surprise Ford's comment activity todayTop 25%
Volume is one of four inputs to the score. The full projection shows the effect on all four, on metro rank, and on share of voice.
Enter either number to see the estimate.
How Widewail moves each measure on this page
Moves: Comment Activity
Signal
Review generation, private surveys and video testimonials, sent to every customer after a sale or service visit, so the customers who already chose Surprise Ford are the ones shoppers hear from.
18%of review requests converted at Cavender Auto Family; one store grew review volume 820% in 90 days.
Moves: Responsiveness
Response
Specialist-written replies to every review and social comment, delivered within 24 hours from one feed, including the negative ones shoppers read first.
5,622custom responses written in one year across seven Sloane Automotive locations.
Moves: Rating and Frustration
Customer Clarity
A monthly diagnosis of what's working, what's slipping, and who delivered it: staff performance by name, peer benchmarking from the Widewail Index, and ranked recommendations your managers can act on.
25 topicsclassified on every review, with the frustration drivers behind this page's tiers named and prioritized.
How this assessment is made
The Widewail Index reads public Google reviews for 18,000+ franchise dealerships in the United States and refreshes monthly. Figures on this page cover 2026 year to date. Nothing here can be purchased or edited by a dealership.
The customer health score
- Customer Rating Star rating, weighted by volume so a handful of reviews can't swing it.
- Comment Activity How many customers are writing about the store each month.
- Responsiveness The share of reviews that receive an owner reply.
- Frustration The share of reviews that describe a bad experience. Lower is better, so Top 25% means fewer frustrated customers than three quarters of dealers.
Each input is ranked against every franchise dealer in the Index, combined into a 0–100 score, and shown here as a letter with its 10-point range: A 90–100, B 80–89, C 70–79, D 60–69, F below 60. The exact score is in the dealership's private scorecard.
What customers talk about
Every review is classified into 25 topics (staff, communication, wait times, pricing, honesty, and so on) with positive or negative sentiment. For each topic, we take the reviews that mention it and measure what share are positive and what share are negative, then compare that with dealers of similar size. A topic is listed only when the difference is meaningful, and the size of the difference is shown in three steps, never as a number. Figures cover 2026 year to date.
How to read the labels
- Top 25% top quarter of franchise dealers nationally
- Above average better than the national average, outside the top quarter
- Below average below the national average
- Bottom 25% bottom quarter nationally
What this page doesn't show
- The exact score and its movement month to month
- Review counts, percentages, or topic values
- All 25 topics, and named staff
- Competitors' scores side by side
