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Best Chrysler Dodge Jeep Ram Dealerships in Phoenix: The View of the Customer

The 5 best Chrysler Dodge Jeep Ram stores in the Phoenix metro, ranked from 17 on what their own customers said in public Google reviews this year: how they rate them, how many are commenting, whether the store answers, and how often customers leave frustrated.

Key takeaways

  • No Chrysler Dodge Jeep Ram dealer in the area holds an A this month; Bill Luke Chrysler Jeep Dodge RAM leads with a B.
  • Bill Luke Chrysler Jeep Dodge RAM, Courtesy Jeep of Superstition Springs and Courtesy Chrysler Dodge RAM of Superstition Springs are gaining share of the area's Chrysler Dodge Jeep Ram conversation this year.
  • Cleanliness is the most common cause of frustration, at 2 of 5 stores.
  • Every store in the area replies to at least an average share of its reviews.

Graded on what customers actually said

Most "best dealership" lists rank on star rating alone. A 4.8 with 40 reviews and a 4.8 with 4,000 reviews are not the same store, and neither number tells you whether the dealership answers when something goes wrong. The Widewail Index reads every public Google review for the 17 Chrysler Dodge Jeep Ram dealers in the Phoenix metro and grades each one on four things.

Customer RatingStar rating, weighted by volume
Comment ActivityHow many customers write about the store each month
ResponsivenessShare of reviews that get an owner reply
FrustrationShare of reviews describing a bad experience. Lower is better.
A90–100 ExceptionalB80–89 StrongC70–79 AverageD60–69 Below averageFUnder 60

Each input is ranked against every franchise dealer in the country, combined into one score, and converted to a letter. Grades refresh monthly and cannot be purchased.

The 5 best Chrysler Dodge Jeep Ram dealers in Phoenix, ranked from 17

Ordered by customer health score, 2026 year to date.

1OF 5

Bill Luke Chrysler Jeep Dodge RAM

Phoenix, AZ
BStrongTop 5% nationally

Against franchise dealers nationally: customer rating above average, comment activity top 25%, responsiveness above average, frustration below average (a higher tier means fewer frustrated customers). Customers most often praise valet. Helpfulness is what most often causes frustration.

Customer rating Above avgComment activity Top 25%Responsiveness Above avgFrustration Below avgShare of voice Gaining
Often praisedValet
Causes frustrationHelpfulness
2OF 5

Earnhardt Chrysler Dodge Jeep Ram

Gilbert, AZ
BStrongTop 5% nationally

Against franchise dealers nationally: customer rating top 25%, comment activity top 25%, responsiveness above average, frustration top 25% (a higher tier means fewer frustrated customers). Customers most often praise communication. Cleanliness is what most often causes frustration.

Customer rating Top 25%Comment activity Top 25%Responsiveness Above avgFrustration Top 25%Share of voice Holding
Often praisedCommunication
Causes frustrationCleanliness
3OF 5

Courtesy Jeep of Superstition Springs

Mesa, AZ
BStrongTop 10% nationally

Against franchise dealers nationally: customer rating above average, comment activity top 25%, responsiveness top 25%, frustration below average (a higher tier means fewer frustrated customers). Customers most often praise staff. Cleanliness is what most often causes frustration.

Customer rating Above avgComment activity Top 25%Responsiveness Top 25%Frustration Below avgShare of voice Gaining
Often praisedStaff
Causes frustrationCleanliness
4OF 5

AutoNation Chrysler Dodge Jeep RAM North Phoenix

Phoenix, AZ
BStrongTop 10% nationally

Against franchise dealers nationally: customer rating above average, comment activity top 25%, responsiveness above average, frustration below average (a higher tier means fewer frustrated customers). Customers most often praise warranty. Financing is what most often causes frustration.

Customer rating Above avgComment activity Top 25%Responsiveness Above avgFrustration Below avgShare of voice Holding
Often praisedWarranty
Causes frustrationFinancing
5OF 5

Against franchise dealers nationally: customer rating above average, comment activity top 25%, responsiveness above average, frustration below average (a higher tier means fewer frustrated customers). Customers most often praise parts department. Product knowledge is what most often causes frustration.

Customer rating Above avgComment activity Top 25%Responsiveness Above avgFrustration Below avgShare of voice Gaining
Often praisedParts department
Causes frustrationProduct knowledge

Frequently asked

What is the best Chrysler Dodge Jeep Ram dealership in Phoenix?

Bill Luke Chrysler Jeep Dodge RAM in Phoenix ranks first among 17 Chrysler Dodge Jeep Ram dealers in the Phoenix metro on the Widewail Index for 2026, with a customer health score grade of B. No Chrysler Dodge Jeep Ram dealer in the metro holds an A this month.

How are Phoenix Chrysler Dodge Jeep Ram dealerships ranked?

Each dealership is scored on four inputs from public Google reviews, 2026 year to date: customer rating, comment activity, responsiveness, and frustration. Inputs are ranked against every franchise dealer nationally, combined into one customer health score, and shown as a letter grade from A to F. Grades refresh monthly and cannot be purchased.

Which Chrysler Dodge Jeep Ram dealers in Phoenix are gaining ground?

Bill Luke Chrysler Jeep Dodge RAM, Courtesy Jeep of Superstition Springs, Courtesy Chrysler Dodge RAM of Superstition Springs account for a larger share of the metro's Chrysler Dodge Jeep Ram reviews this year than over their lifetime.

How many Chrysler Dodge Jeep Ram dealers in Phoenix were considered, and what does it take to make the list?

17 Chrysler Dodge Jeep Ram dealers in the Phoenix metro were assessed and 5 made the list. Every store on it holds a B or better on the Widewail Index customer health score, and every store is at least above average on customer rating, top 25% on comment activity and above average on responsiveness. Stores that did not make it are not named; their management teams can request a free scorecard showing the gap on each input.

Does a higher grade mean lower prices?

No. The grade measures what customers say in public reviews, not transaction prices. Pricing appears only as a sentiment topic, when customers raise it more or less often than at a typical Chrysler Dodge Jeep Ram dealer. Always get an out-the-door price in writing.

Not on this list?

17 Chrysler Dodge Jeep Ram dealers were considered. 5 made it. Here's what it takes.

Every store on this list holds a B or better on the Widewail Index customer health score, and the weakest store on the list still clears these bars against every franchise dealer in the country:

Customer rating Above averageComment activity Top 25%Responsiveness Above averageFrustration Below average

Would your store make this list?

Enter what you know about your Google reviews this year. Each input is placed against every franchise dealer in the country and compared with the bar above.

Fill in any input to see where it lands.

What's in your scorecard

The same report Widewail delivers to dealer groups every quarter, built for your store from the Widewail Index, with a 20-minute analyst walkthrough for your GM and department heads.

  • Reputation Health Score, exact, and your rank among Phoenix Chrysler Dodge Jeep Ram dealers 84 / 100 · rank 8 of 17
  • Monthly rating vs. benchmark 4.77 · +4.6%
  • Monthly review volume vs. benchmark 18 / mo · +54%
  • Response rate vs. benchmark 86% · 91.7%
  • Negativity percent vs. benchmark 6.5% · 11.1%
  • Prioritized topics for the GM staff · wait times · price
  • All 25 topics, positive and negative, vs. benchmark 25 × 4 values
  • The gap between your store and this list, input by input4 gaps
Analyst walkthrough. How the score is calculated, how topic analysis works, and what would move your store onto this list.

And for the stores on it: keep the spot.

Comment activity is one of the four inputs, and the one a management team controls fastest. See what Widewail's review generation would do for a store your size.

See how many reviews you could generate with Widewail

Comment activity is one of the four inputs behind every grade on this list, and the one a management team can change fastest. Enter your store's monthly transactions.

Enter either number to see the estimate.

How Widewail moves each measure on this page

Moves: Comment Activity

Signal

Review generation, private surveys and video testimonials, sent to every customer after a sale or service visit, so the customers who already chose you are the ones shoppers hear from.

18%of review requests converted at Cavender Auto Family; one store grew review volume 820% in 90 days.
Moves: Responsiveness

Response

Specialist-written replies to every review and social comment, delivered within 24 hours from one feed, including the negative ones shoppers read first.

5,622custom responses written in one year across seven Sloane Automotive locations.
Moves: Rating and Frustration

Customer Clarity

A monthly diagnosis of what's working, what's slipping, and who delivered it: staff performance by name, peer benchmarking from the Widewail Index, and ranked recommendations your managers can act on.

25 topicsclassified on every review, with the frustration drivers behind this page's tiers named and prioritized.