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In The News
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FTC-warned dealers had twice the bait-and-switch complaints
June 4, 2026 | CBT News
Customer reviews reveal bait-and-switch patterns at FTC-warned dealerships
June 3, 2026 | Automotive News
Former CDK executive joins Widewail to drive enterprise growth and OEM relationships
May 12, 2026 | Auto Remarketing
Widewail’s new era gets rolling with addition of Dealerware’s Terrell as its first COO
March 10, 2026 | Auto Remarketing
PODCAST: Widewail CEO on using AI to analyze dealer reviews & make recommendations
March 9, 2026 | AutoRemarketing
Dealership reviews surge in 2025, but communication issues hit sales teams hard
January 28, 2026 | Car Dealership Guy
Widewail founder Murray steps aside as new CEO begins ‘new era’ of reputation management
December 9, 2025 | Auto Remarketing
State of the Market: Widewail’s Q3 Voice of the Customer Report
November 12, 2025 | Automotive News
In-Depth Webinar: Q2 2025 Voice of the Customer Data
September 23, 2025 | Automotive News
2025 Halftime Report: The State of Dealer Reputation
September 23, 2025 | Automotive News
Widewail Voice of the Customer Report: Q2 2025
September 23, 2025 | Automotive News
Widewail’s Q2 Automotive Group Reputation Rankings
September 23, 2025 | Automotive News
Widewail releases Voice of the Customer Top 150 Automotive Group Rankings
September 12, 2025 | CBT News
Vaughan tops dealership groups in Widewail’s reputation rankings
September 10, 2025 | AutoRemarketing
2025 Halftime: Dealer Reputation Trends Uncovered
August 19, 2025 | Automotive News
Positive fixed ops online comments vital for overall dealership customer Google review, Widewail research shows
July 21, 2025 | Automotive News
Tariffs far behind communications, service among complaints in reviews
July 14, 2025 | Auto Remarketing
Widewail’s Q1 2025 Voice of the Customer Report
May 28, 2025 | Automotive News
The raw truth about what customers think of dealerships — And how dealers are responding
January 3, 2025 | Car Dealership Guy
Lexus tops rankings in Widewail study of brands’ reputations
February 2, 2024 | AutoRemarketing
Widewail report finds high rate of negative reviews for EV purchases
January 6, 2024 | Buzz EV News
Widewail Earns Rank of 544 on 2023 Inc. 5000 List of Fastest Growing Companies in America
August 15, 2023 | Business Wire
This week’s new AI/ChatGPT-powered martech products
April 7, 2023 | MarTech
Congratulations, you made a sale. Now, how to make your next move
February 9, 2023 | Auto Remarketing
Widewail Expands Trust Marketing Platform with Video Testimonial Generator
December 28, 2022 | PR Newswire
Burlington startup Widewail helps businesses manage online reviews
September 8, 2021 | Burlington Free Press
Burlington startup Widewail helps businesses manage online reviews
September 8, 2021 | Burlington Free Press
Widewail Raises $1.5 Million in Funding to Support next Phase of Growth and Leadership Team Expansion
July 14, 2021 | PR Newswire
Burlington startup that manages online reviews raises $1.5 million
July 14, 2021 | Burlington Free Press
PODCAST: Widewail founder & CEO Matt Murray
September 30, 2020 | Auto Remarketing