Online Reputation Management News | Widewail Blog

New Case Study: Jack's Abby Increases Restaurant Review Volume by 1494% Using Widewail's Invite

Written by Director of Search | October 8, 2021

As the world slowly begins to recover from a global pandemic, the social proof provided by online customer reviews is perhaps more critical than ever before.

In our latest case study, local eatery and craft brewery, Jack’s Abby, used a combination of Widewail’s Invite and Engage online reputation management solutions to increase customer review volume and help return their Framingham, MA location to pre-COVID business levels.

The results after only 90 days were undeniably remarkable: 

  • 1494% increase in monthly customer review volume.
  • 86% decrease in negative sentiment/reviews.

There's far more to their story of recovery than a couple of bullets can provide, so please have a look at the full restaurant review management and generation case study for further insight into how Widewail may be able to help your hospitality business bounce back in similar fashion.