How to Respond to Positive and Negative Google Reviews (+19 Examples)
Get the comprehensive guide to responding to your customer reviews on Google, Facebook, Yelp and more. We include tips and lessons learned after responding to 150,000+ customer reviews.
Learn From 19 Real-World Examples
Why it works
This response checks the boxes for almost all of the positive review response tactics:
It’s personal, repeating the name of the employee listed in the review
It reiterates the company values mentioned by the reviewer, such as timely communication and professionalism
It includes the store name and a prompt for the reviewer to come back for another service.