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How to Respond to Positive and Negative Google Reviews (+19 Examples)
Get the comprehensive guide to responding to your customer reviews on Google, Facebook, Yelp and more. We include tips and lessons learned after responding to 150,000+ customer reviews.
Learn From 19 Real-World Examples
Why it works
This response checks the boxes for almost all of the positive review response tactics:
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It’s personal, repeating the name of the employee listed in the review
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It reiterates the company values mentioned by the reviewer, such as timely communication and professionalism
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It includes the store name and a prompt for the reviewer to come back for another service.