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How to Respond to Positive and Negative Google Reviews (+19 Examples)

Get the comprehensive guide to responding to your customer reviews on Google, Facebook, Yelp and more. We include tips and lessons learned after responding to 150,000+ customer reviews.

Learn From 19 Real-World Examples


Why it works

This response checks the boxes for almost all of the positive review response tactics:

  • It’s personal, repeating the name of the employee listed in the review

  • It reiterates the company values mentioned by the reviewer, such as timely communication and professionalism

  • It includes the store name and a prompt for the reviewer to come back for another service.

*Bonus: We’ll show you a real example of what we call a “Widewail Save”- turning a frustrated 1-star customer into a happy 5-star customer.