Chevrolet’s Q2 reputation tells a conflicting story. In the Q2 2025 rankings, Chevy sits at #21 out of 29 OEMs, down five spots from 2024.
That decline comes even as sales are up 17% in the first half of the year and its EV lineup is gaining real traction. The product set looks strong. After years of rebuilding, Chevy has something people genuinely want, and the brand is bringing in new buyers.
But while the product lineup is winning, the service experience appears to be the cause of its reputation struggles.
I completed a review analysis of 1,000 negative Chevy reviews from Q2, which shows recurring service frustrations:
- Poor communication
- Warranty hassles
- Upselling pressure
- Long wait times
- Incomplete work
Customers arrive expecting routine maintenance or warranty coverage, and leave mistrustful.
Ford, for comparison, is now #17 in the rankings (up eight spots from 2024). In the brand’s negative reviews, we see a different complaint profile: complaints about process inefficiencies, not fundamental service failures.
The risk for Chevrolet and its dealer base is clear: if new customers’ first service experiences sour, they may not stick around for the next purchase, sending all that hard-won product momentum right back to the competition.
Read the complete analysis in Widewail's latest Voice of the Customer Report
