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Brand Reputation Scorecard

Van Levine PM Group

Burlington, VT

1/1/2024 - 10/1/2024

Based on Google reviews from 23 Communities

Rank 1 of 50

reputation health score We took care of that for you. Free text analysis of review content using proprietary AI and natural language processing methods allows us to dissect your reviews for to determine what topics your residents care about most.

32%

How we calculate this score

Watch

Rank: 5 of 150

Monthly Rating We took care of that for you. Free text analysis of review content using proprietary AI and natural language processing methods allows us to dissect your reviews for to determine what topics your residents care about most.

4.35

0.44 Above Benchmark

Benchmark

3.91

Rank: 53 of 150

Monthly Volume We took care of that for you. Free text analysis of review content using proprietary AI and natural language processing methods allows us to dissect your reviews for to determine what topics your residents care about most.

5.23%

3.56 Above Benchmark

Benchmark

1.67

Rank: 23 of 150

Response Rate We took care of that for you. Free text analysis of review content using proprietary AI and natural language processing methods allows us to dissect your reviews for to determine what topics your residents care about most.

89.9%

0.90 Above Benchmark

Benchmark

89%

Rank: 65 of 150

Negativity Percent We took care of that for you. Free text analysis of review content using proprietary AI and natural language processing methods allows us to dissect your reviews for to determine what topics your residents care about most.

13.01%

-15.99 Above Benchmark

Benchmark

29%

Benchmarks: Calculated by analyzing XX,XXX reviews across the automotive industry. Learn More

Widewail has an ai layer to tell you what your residents are talking about

  • We track key topics about your operations and process from the voice of the customer. Every review that enters our system gets tagged.
  • We take lots of customer feedback data and make it digestible for you and your team.
  • Voice of the Customer Analytics helps you make better decisions.

We’ve prepared some custom topic data analysis from your Google reviews.

To start, operators typically prioritize these topics

The benchmark the national average for how often this topic comes up in property management Google reviews. Here’s how you do:

Leasing

Topics

Positive Review %

Negative Review %

tour

Positive %

7% 8% Above Benchmark

Negative %

8% 5% Above Benchmark
move in

Positive %

36.62% 8.95%Below Benchmark

Negative %

39.5% 17.82%Below Benchmark
leasing process

Positive %

0.39% 30.91%Below Benchmark

Negative %

1.01% 25.1% Above Benchmark

Onsite Teams

Topics

Positive Review %

Negative Review %

staff

Positive %

4% 7% Above Benchmark

Negative %

8% 6% Above Benchmark
maintenance staff

Positive %

12.53% 0.72%Below Benchmark

Negative %

3.7% 37.48% Above Benchmark
helpfulness

Positive %

22.34% 20.26% Above Benchmark

Negative %

2.18% 19.42%Below Benchmark
friendliness

Positive %

2.54% 23.49%Below Benchmark

Negative %

1.51% 42.34%Below Benchmark
customer service

Positive %

16.48% 2.71% Above Benchmark

Negative %

2.02% 52.9% Above Benchmark

Maintenance

Topics

Positive Review %

Negative Review %

maintenance

Positive %

2.56% 35.06%Below Benchmark

Negative %

16.3% 3.14% Above Benchmark
cleanliness

Positive %

0.04% 23.75%Below Benchmark

Negative %

4.2% 12.86%Below Benchmark
in-unit condition

Positive %

1.11% 16.21%Below Benchmark

Negative %

2.18% 27.28%Below Benchmark

Next, let's look at the 10 most often mentioned topics in the multifamily industry (20,000 communities in sample)

Here’s how you do:

Minimize Negativity

These are the 5 topics most often mentioned in your negative reviews. Below benchmark is preferred, meaning the portfolio has fewer negative mentions of each topic.

maintenance

Positive %

2.56% 35.06%Below Benchmark

Negative %

16.3% 3.14% Above Benchmark
management

Positive %

30.97% 7.39%Below Benchmark

Negative %

20% 11.5%Below Benchmark
communication

Positive %

2.87% 27.12%Below Benchmark

Negative %

1.18% 26.36%Below Benchmark
staff

Positive %

4% 7% Above Benchmark

Negative %

8% 6% Above Benchmark
safety/security

Positive %

7% 7% Above Benchmark

Negative %

5% 4% Above Benchmark

Maximize Positivity

These are the 5 topics most often mentioned in your positive reviews. Above benchmark is preferred, meaning the portfolio has more positive mentions of each topic.

staff

Positive %

4% 7% Above Benchmark

Negative %

8% 6% Above Benchmark
location

Positive %

0.4% 39.25%Below Benchmark

Negative %

1.01% 45.18%Below Benchmark
maintenance staff

Positive %

12.53% 0.72%Below Benchmark

Negative %

3.7% 37.48% Above Benchmark
maintenance

Positive %

2.56% 35.06%Below Benchmark

Negative %

16.3% 3.14% Above Benchmark
amenities

Positive %

2.21% 31.09%Below Benchmark

Negative %

3.03% 26.28%Below Benchmark

Included in Widewail’s services: tracking 27 topics. Full list below.

Here’s how you do:

How Should I Interpret This Section?

Watch

Topics

Positive Review %

Negative Review %

aesthetics

Positive %

0% %Below Benchmark

Negative %

1.01% 21.37%Below Benchmark
affordability

Positive %

5.48% 25.98%Below Benchmark

Negative %

21.51% 6.3% Above Benchmark
ambiance

Positive %

3% 2.72% Above Benchmark

Negative %

1.01% 9.21% Above Benchmark
amenities

Positive %

2.21% 31.09%Below Benchmark

Negative %

3.03% 26.28%Below Benchmark
billing fees

Positive %

11.09% 14.81% Above Benchmark

Negative %

42.02% 15.82%Below Benchmark
cleanliness

Positive %

0.04% 23.75%Below Benchmark

Negative %

4.2% 12.86%Below Benchmark
communication

Positive %

2.87% 27.12%Below Benchmark

Negative %

1.18% 26.36%Below Benchmark
community

Positive %

3.44% 31.35%Below Benchmark

Negative %

6.39% 16.28%Below Benchmark
customer service

Positive %

16.48% 2.71% Above Benchmark

Negative %

2.02% 52.9% Above Benchmark
events

Positive %

30.98% 13.5% Above Benchmark

Negative %

2.86% 7.83%Below Benchmark
facilities

Positive %

2.98% 6.35%Below Benchmark

Negative %

4.2% 11.65%Below Benchmark
friendliness

Positive %

2.54% 23.49%Below Benchmark

Negative %

1.51% 42.34%Below Benchmark
helpfulness

Positive %

22.34% 20.26% Above Benchmark

Negative %

2.18% 19.42%Below Benchmark
in-unit condition

Positive %

1.11% 16.21%Below Benchmark

Negative %

2.18% 27.28%Below Benchmark
leasing

Positive %

5.58% 25.79%Below Benchmark

Negative %

20.5% 3.52%Below Benchmark
leasing process

Positive %

0.39% 30.91%Below Benchmark

Negative %

1.01% 25.1% Above Benchmark
location

Positive %

0.4% 39.25%Below Benchmark

Negative %

1.01% 45.18%Below Benchmark
maintenance

Positive %

2.56% 35.06%Below Benchmark

Negative %

16.3% 3.14% Above Benchmark
maintenance staff

Positive %

12.53% 0.72%Below Benchmark

Negative %

3.7% 37.48% Above Benchmark
management

Positive %

30.97% 7.39%Below Benchmark

Negative %

20% 11.5%Below Benchmark
move in

Positive %

36.62% 8.95%Below Benchmark

Negative %

39.5% 17.82%Below Benchmark
move out

Positive %

81.46% 8.3% Above Benchmark

Negative %

24.87% 7.46%Below Benchmark
neighborhood

Positive %

1.58% 13.96%Below Benchmark

Negative %

3.03% 2.64%Below Benchmark
neighbors

Positive %

0.19% 51.79%Below Benchmark

Negative %

0% 100%Below Benchmark
noise

Positive %

3.86% 28.68%Below Benchmark

Negative %

25.38% 2.64% Above Benchmark
parking

Positive %

0.92% 33.1%Below Benchmark

Negative %

5.21% 20.21%Below Benchmark
pests

Positive %

5% 7% Above Benchmark

Negative %

6% 8% Above Benchmark
pets

Positive %

6% 8% Above Benchmark

Negative %

9% 6% Above Benchmark
pool

Positive %

8% 2% Above Benchmark

Negative %

8% 6% Above Benchmark
price increases

Positive %

8% 7% Above Benchmark

Negative %

8% 5% Above Benchmark
pricing

Positive %

9% 0%Below Benchmark

Negative %

6% 3% Above Benchmark
professionalism

Positive %

7% 9% Above Benchmark

Negative %

6% 9% Above Benchmark
property manager

Positive %

6% 5% Above Benchmark

Negative %

8% 1% Above Benchmark
rent

Positive %

3% 6% Above Benchmark

Negative %

% 5% Above Benchmark
safety/security

Positive %

7% 7% Above Benchmark

Negative %

5% 4% Above Benchmark
staff

Positive %

4% 7% Above Benchmark

Negative %

8% 6% Above Benchmark
tour

Positive %

7% 8% Above Benchmark

Negative %

8% 5% Above Benchmark
tour guides

Positive %

4% 3% Above Benchmark

Negative %

5% 6% Above Benchmark

Your ranking amongst top 150 dealerships

Here’s where your group falls in the reputation rankings for each of these categories:

Top Dealership Groups

1

Out Of 150

Monthly rating

5

Out Of 150

Monthly Volume

53

Out Of 150

Response Rate

23

Out Of 150

Negativity Percent

65

Out Of 150

Want To Learn More?

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