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“Widewail has allowed us to do business more transparently and more authentically in a way that all our previous reputation management platform providers haven’t been able to.”
Today, trust in your business is built peer-to-peer. Trust leaders harness customer voice as a tool for growth. The Trust Marketing Framework can help set your business apart in 3 phases:
Use automated technology to strategically ask for reviews from every customer at the perfect time. Increase the volume and quality of your online reviews. Project an authentic view of the customer experience online.
Use the voice of your customers to persuade your prospects. Let review sites support your reputation or put reviews and video testimonials right into your marketing materials as social proof.
Use AI topic analysis to understand what drives positive and negative sentiment at your business. Respond to all reviews, good and bad. Compare locations or employees to identify areas for improvement.
Widewail's software and services for the enterprise and corporate level are designed and executed with your team in mind. From onboarding to seamless implementation, you can bank on seeing results while maintaining your peace of mind. Ask about custom integration options.
How it works
With Widewail's comprehensive CRM/POS integrations, sending review requests automatically is as simple as connecting your customer data flow to Widewail and letting technology take care of the rest. For Enterprise, custom integrations are available.
>> Koons Automotive Group sent 67,820 SMS review requests in its first 90 days using Invite. Result? 633% review volume growth.
Sale complete? Send review. Resident tour complete? Send review. Sync trigger events your team uses in your CRM to trigger review requests. Additionally, bulk upload customer lists or send individual requests manually from the Widewail app.
>> Property management clients increased review opportunities by 60% by adding requests after a community tour.
Design your Invite Campaigns to collect the customer feedback you need for your latest marketing objectives. Each campaign can have unique target audiences, trigger states, timing, messaging, review sites, and expiration dates.
>> Tailoring the messaging in your SMS or email review request can ask customers to discuss the topics you want them to highlight in their reviews within a particular campaign.
Use AI topic analysis tools to surface actionable insights directly from the voice of your customers.
Widewail compiles a centralized dashboard to track your review generation performance. Every location can see high-level metrics like the number of review requests sent, clicked, submitted, and more for any timeframe.
From there, you can dig deeper into review performance on each review site and profit center. Manage multiple locations? Zoom in on one or run comparisons across the entire group.
