Loyal customers form the base of your profits, reduce overall marketing costs, and represent your brand wherever they go. But, what turns a one-time guest into a longtime patron?
There are eight different ways to respond to online reviews, and we’ve ranked them from worst to best.
Facebook is one of the most important forms of marketing for local businesses. If you’re looking to increase your Facebook engagement, try these ten easy tips.
What do customers say is the key to satisfaction and increased loyalty? Widewail did the research.
In August 2017 Google launched a new feature for Google My Business: Questions and Answers. We explain four reasons to start monitoring your Q&A section today.
Exciting news: Widewail has been endorsed by BMW and MINI as part of their Certified Social Media & Reputation Management program.
If your business is concerned about online reputation management, it’s important to understand what review gating is and why you should avoid it.
Online engagement, a continuous and open conversation between a business and its patrons, is a vital tool for learning about customers, serving them well, and earning their business.
Staying engaged online means more than treating current patrons with respect, it plays a huge role in your customer acquisition strategy.
The Widewail team has spent the last seven months engaging with online reviewers across the country. With 10,000 responses under our belt, Founder/CEO Matt Murray has a few things to say.
While new customers will always be important, the immense value of loyal customers must not be forgotten. Widewail has compiled five reasons why customer loyalty is vital to your business.
Some negative Google reviews go too far. Learn when and how to report them in this article.
If you’re a small business owner eager to see a positive change in 2019, now is the time to prepare. Read our five resolutions that every small business owner should make this January to ensure a great New Year.
There are two situations that necessitate deleting Facebook reviews, now called recommendations, that you need to know.
Data has shown that online reviews are the most important local SEO ranking factor. Take control of your online reputation and get to know your review sites.
Widewail’s mission is to help small businesses efficiently monitor and respond to online reviews, scaling customer service. That’s why we celebrate #SmallBusinessSaturday!
Customer service has moved beyond the confines of a brick and mortar store. Small businesses have the power to compensate for this change, and even use it to their advantage.
Check out the three signs that your business needs online review monitoring and response service. Do any of them apply to you?
Starting Widewail is both the realization of a dream and the most daunting task I’ve ever faced. Proof that our service works is starting to show itself and it’s absolutely exhilarating.
Negative reviews can feel like a bummer, but with the right reputation management service they can be used to improve your business.
There is a new player on the SEO block for local businesses hidden in plain site on your Google My Business page: customer reviews.